Sunflower Gardenz - Washington

I decided to order the Champagne Supa Rosa Cake from Sunflower Gardenz for my birthday after being drawn to its list of ingredients, beautiful design, and the fact that 10% of the sales were going to a good cause. Sunflower Gardenz provided all the necessary details for pickup and promptly answered all of my questions. The pickup process was smooth and the staff was friendly, and the cake itself was absolutely delicious.

Listen, I’m not a vegan, but Sunflower Gardenz might have made a believer out of me. Best vegan food I’ve ever had. Period!

As a meat lover who loves butter, I was blown away by the vegan baked goods at this restaurant! The blueberry velvet bar is so delicious, it even appears in my dreams at night. It's dense, chewy, and just perfect. The strawberry lemonade cupcake tastes exactly like a refreshing glass of strawberry lemonade, while the key lime bar has a fresh lime flavor (not overly sweet). The only thing I didn't care for was the chocolate brownie, but everything else was absolutely incredible. This place is the real deal!

Got Thanksgiving and Christmas dinner from here last year and then valentines and Easter this year. Looking forward to our cinco de mayo food too and the leftover’s

I was genuinely excited to support this black owned and queer owned business because there are definitely not enough of these business out there. However if I could give them zero stars, I absolutely would. My interaction started off acceptable. I wanted to pick up: 1) one tasting box for wedding cakes 2) one tasting box for wedding desserts. I also placed two take home orders for their Cinco de Mayo taco meal. I ordered these items on Saturday, 4/15. All items would be picked up on Friday, May 5. First, Sunflower Gardenz was extremely misleading as I had originally requested to taste a blackberry cheesecake. Upon choosing this cheesecake as one of my items for the box, I was informed that they I would not be able to have a tasting of it because they could only sell me the whole cheesecake due to the cost of ingredients. Ok, no problem that’s one Cheesecake. I would have loved to have known this upfront but I understand that the ingredients cost more. The next day, I’m told that “As far as the cheesecake— we charged you for a regular blackberry, which is actually a cheesecake we don’t make anymore haha.” They were willing to make it, but if you are the owner and manager of your own business, how do you not know what products your business offers? In the same conversation, they said that there would be an up charge to make the cheesecake keto as requested for “ things like “milk”, keto flour, keto vegan butter and more.” Once again, understandable.I did not have a true issue with them until a week later on 4/22. My partner and I recently had a change in plans and have decided we did not need desserts for our wedding. I kindly notified Mo immediately and requested a refund. I was told that they could only give me a 50% refund back to my card and the other 50% would be in store credit. Mo’s email to me included a screenshot of their “catering refund” policy. The word bakery is in their business’s name. What kind of bakery doesn’t offer full refunds when the scheduled date of deliverables is well in advance? You’re a bakery you should have all the ingredients ready. And considering their whole schtick is vegan and keto, they also have those speciality ingredients on hand. There’s no way that you have started making the items two weeks in advance.Their website clearly states that:“All cakes must be cancelled 48 hours in advance to receive a full refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund.” I ordered a cheesecake and cancelled my cheesecake order 14 days in advance way more than 72 hours by my calculation. Why did I not receive a full refund for the cheesecake?“Cancellation Policy (orders exceeding $500):Sunflower Gardenz requires a 72 hour notice to cancel all orders over $500. A 50% refund will be given and refunded to the credit card used or put on a gift card for in store credit.” my order was not over $500. The total of my two orders combined was $251.62. Once again, by my calculations, significantly less than $500. Why was I not given a full refund in this case?“All catering orders must be canceled 72 hours in advance to receive a 50% refund. Failure to cancel within this time frame ensures that the customer will only receive a 25% refund. Refund will be returned to card used during payment.” This was not a catering order, this was a tasting which is being labeled as catering, in fact they label all orders catering so there is no way to get a full refund per their policy. The things that got me riled up the most was when I called and the other person in the shop (not Mo) literally stated “you are right, we probably could make our policies more clear.”These are poor business practices that lead to poor customer satisfaction and genuinely have prevented me from supporting this small, local business. When a business does not care about customer concerns, they definitely do not care about business. I will be taking my future business elsewhere to other more deserving bakeries.