Kfc - Washington

TRASH. Ordered a bucket and it all was dry (tasted like a microwave reheat almost) and salted to death. I really can't imagine how you can make such a terrible product while taking forever to get it ready. Close this place down before you poison someone.

Ordered 3 piece all white chicken breast and two large mashed potatoes no gravy. Got two large sides of mashed potatoes and side of gravy and 3piece dark meat with small mashed and gravy and a biscuit, no breast meat must have mixed up order, tryed to callseveral times nobody answered the phone at 740pm, drive all way from Washington to home in Delavan to find out order was wrong,Iasked him several times to make sure he was putting in 3 breasts which lady wanted and no gravy or drink. Was getting for anelderly lady in Delavan when I went thru so could not just bring it back to straighten it out. Very disappointing for the ladywho doesn't eat dark meat.

The staff tonight on September 23rd, 2022 was very rude and messed up my order. I've been calling several times over the past hour and no one will pick up. I called the Peoria store and she would not give me any information regarding a district manageror her name. Washington finally answered and since it's been an hour and we already ate our food I just want a refund for theitems that we did not get and (Tamara) said no. I asked for her manager or district manager and she hung up the phone. I justFilef a complaint with corporate and BBB. Your policies or procedures for mistakes are horrible.

Accepted a doordash order and didn't even have any chicken at all. Didn't reject the order or notify doordash, took the driver going to the location 45min after placing the order for them to say anything.

The chicken was just awful. I'm not sure if the long wait was due to being understaffed or something out of their control. I did get to overhear quite a few complaints while I was sitting in the drive-thru. I am impressed by the patience of the employees.