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Contribuiți la feedbackOne of my new favorite spots in Waltham! The food is authentic, delicious, and reasonably priced. It offers the flavors of ShanDong province in China, with a great variety of excellent dishes to choose from. I've visited three times and still haven't managed to explore the entire menu. One thing is certain: I haven't been disappointed yet. Be prepared for crowds on weekends!
Throughout the meal, it was clear that the staff were not attentive. Even after being seated, I had to wait a long time before anyone acknowledged my presence. When my order was finally taken, it was rushed, making me feel more like an inconvenience than a valued customer. Things only got worse when I brought up a concern about one of the dishes. Instead of responding with understanding, the man behind the counter was defensive and unhelpful, leaving me feeling ignored and dissatisfied. As a customer, I believe that courteous and respectful service is a vital part of any dining experience. Unfortunately, the negative encounter with the man at the counter overshadowed the food and atmosphere, leaving me with an unfavorable impression of your restaurant.
Edit: I called an hour after receiving the text to inquire about my order and was told that all deliveries had been picked up and were en route. If they had mentioned that the driver never showed up during my call, I would have gladly gone to pick it up myself.
To the owner: Your justification is still unfounded, especially for a party of six. It’s not like you do much beyond serving the food. Expecting a tip on top of the mandatory 18% gratuity is unreasonable. And I'm not exaggerating about the food poisoning—you clearly serve poorly prepared and contaminated food. I’ve dined at many other Chinese restaurants without any issues. You’re fortunate that a health inspector hasn't paid you a visit.
I drove for 25 minutes to get the ramen (Lanzhou Lamian) at your restaurant, only to discover that you’re not accepting customers from 12 to 2 PM today. Please find a better way to inform people, beyond the note on your front door. Unfortunately, I had to leave and find food elsewhere.
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