Bojangles - WALLACE

Total disarray. Staff were so disorganized and the place appeared terrible understaffed. On 6/27/2021 we never received our breakfast and walked out before my husband made a scene after telling the girl at the window what we ordered and payed for but never received. I knew something was wrong when the gentleman taking our order said they were out of bacon and ham. Wa sat there over 1/2 an hour waiting for our food and saw the person in line before us get their order and then people after us also get their orders. When my husband told the girl at the window what we were waiting for she just stared at him with a blank stare and did nothing about it. I do not understand why the customer is not given a number when placing your order. This would be the best way to track an order that gets missed. Don’t ever go to this fast food place. Coming from the west coast and on our seventh day of travel this was the worst experience we had.

We've seen these restaurants across North Carolina and finally stopped at this location. Our order wasn't quite right. Half the tables were blocked off due to Covid. The other half were dirty and I didn't see anyone cleaning while we were there. The rice in the chicken bowl was tasty and so were the biscuits.

Listen, lets call this one like it is... Fried Food Heaven! You are not going there for a healthy meal. Having said that, it is pretty darn good.

Now it pains me to no end to give any Bojangles under a five star because I’m a fan of this restaurant and have never really had bad service. This particular location was out of chicken and I was told through the drive-through that it would take six minutes to make a fresh batch. 25 minutes later I found myself going back in the store and the manager just seemed overwhelmed. The girl who was standing holding the mop up behind the table seemed equally overwhelmed. They finally got my two piece dark out and the fries were OK but I had a breast in it. Which I don’t believe is dark meat. But I will check again. Maybe it was just a bad time.

I usually love Bojangles but my last order, butt chicken biscuit, the chicken was hard.