Papa Johns Pizza - Waldorf

I came to this location on Smallwood Drive in Waldorf, MD to pick up an order under grub hub. When I arrived, there were 4 guys working. They all were moving to slowly. They showed no sense of urgency. The guy at the register told me that the order will be ready in 30 minutes. The customer only wanted a cheese pizza. How long does that take? TERRIBLE!!! When will you guys in headquarters address the issues, concerns and horrible reviews that this location receives?

Sadly, the labor pool is getting extremely incompetent. There is absolutely No friendliness, no customer service standards, and no common sense. This was my first time ordering so I didn’t know the process at Papa John’s, so I patiently waited 30 minutes in the lobby which happens to be right in front of the cashier who took my order. After 30 mins, I finally approached the cashier and he greets me “can I help you?” Like if I had just walked in. Dude, did you forget that I already ordered and my food was sitting there for the last 15 minutes???? No apologies for the incompetence, no apologies for the unnecessary wait and no apologies for the terrible customer service. Hopefully the owner reads this review and communicates with the staff otherwise this is disservice to the guests who take their time to write a review to help you improve your business. Service: 1 Atmosphere: 1

Purchased three different Papadias on 18 Jun 23, and this location went 0 for 3 on quality. Two of them had an insulting amount of meat but they tried to compensate with an abundance of vegetables. The third was chewy where the other two had a noticeable crunch. Preparation of the food didn't match what the app said and I mean not even close. Highly disappointed all the way around. Charles County deserves much better. Service: Take out Meal type: Dinner Price per person: $20–30 Food: 2 Service: 1 Atmosphere: 3

The customer service was great and very friendly, the pizza was excellent but did give me intergestion Service: Delivery Meal type: Other Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes: Stuff Crust Pizza

Just tried the new doritos papadia.... tastes amazing but super messy Service: Delivery Meal type: Dinner Price per person: $20–30 Food: 4 Service: 5