Mountain View Lodge Volksrust

Safety: Very safe Rooms: 4 Service: 4 Location: 4 Hotel highlights: Quiet

Friendly receptionist, lovely staff, delicious food, clean rooms, and room service if I can't make it for dinner. Keep it up!! Rooms: Rooms are clean, automatic lighting when you go to the loo during the night. Safety: The gate is locked, and the use of remote control when you arrive Walkability: It was a walking distance where I was Food drinks: Delicious food

My overall experience was honestly horrible. The room had a double bed (for 2 adults). The bed was hard as a rock, both mornings, both me and my husband had neck and backaches. We thought the food would make us feel better and wow,we were sadly mistaken. The service provided to us was absolutely appalling. The food was cold and we were told that the bacon is finished and we weren't offered any alternative. I would never go back there , I would rather try a cottage in wakkerstroom

Great food Food drinks: Great Hotel highlights: Great value

Mountain View Lodge has received a rating of 4 stars for cleanliness, but unfortunately, their front of house staff and communication did not meet expectations, receiving a rating of 0 stars. Despite confirming twice over the phone, one of the two rooms booked was not reserved upon arrival. Though the staff made another room available, it was an unfortunate situation for someone else. During check-in, the receptionist inquired about the preferred breakfast time, to which we requested it to be ready by 7 am as we had to be at the school for a rugby match at 7:45 am. However, when we arrived at the dining area, we found it unstaffed, and a lady informed us that breakfast was not ready yet, and she would begin preparing it soon, but we could not wait as the game was about to start. As a result, they missed breakfast, and it seemed as though the staff was shifting the blame to their colleague who was not on duty, reflecting a could not care mentality at the lodge despite its pleasant ambiance. Rooms: Neat and clean.