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Contribuiți la feedbackI always have a fantastic experience at this restaurant. The drive-thru is quick and efficient, and placing an online order for pickup is a breeze. I absolutely love their soups! The staff and manager are consistently very helpful.
This Panera is smaller and has a drive-thru, but it often feels a bit unprepared. We arrived at 9 AM, and there were no muffins available for breakfast, and the bread wasn’t cut yet. Additionally, there was no ice in the machine, so all the chilled drinks were still frozen. The location had been open for two hours already. They also aggressively solicit tips, featuring a large tip box on the counter and making you answer a tip question on the machine before they complete your order. Overall, I would only recommend stopping by this place if you really need to.
I felt compelled to write a glowing review because today I visited Panera and received the best customer service one could ever hope for. I placed my order through the drive-thru and was truly impressed. Thank you once again for the fantastic experience!
While the staff was friendly, the restaurant was not well kept with tables that had not been wiped down between clients. The wait was entirely too long at least 30 minutes to get the food. In addition, the napkin dispensers were empty. A roll of brownpaper towels from the bathroom was left on the counter for clients to use instead of napkins. Disappointing experience.
By far the most awkward and disappointing Panera experience. Ordered a cinnamon crunch latte but asked if it could be prepared with non-dairy milk. The cashiers response was that she didn?t think so, so I told her I don?t want it then. At that point shesaid let me check with the back. She returned to say they could make it with almond. Got our buzzer and sat down and it wentoff immediately. Went to pick up counter and clearly nothing was ready. They asked what order I was, then said I needed to pickup in the front. Went to the front for food then returned to pick up counter for drinks. When handed my latte I asked ?this wasmade with non dairy milk right? and the woman acted annoyed and said ?it didn?t say almond? and then hastily threw it away likeI just inconvenienced her. Asked for napkins. They didn?t have any. There was an industrial roll of paper towels on the pick upcounter. Never again. And the latte was awful. Fairly certain it was just microwaved almond milk with cinnamon sprinkled ontop. Right in the trash!
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