Domino's Pizza - Village of Manlius

I thought I would give Dominos a second chance. The cheesy bread was good. The handmade pan pizza was not cooked enough. It was a bit soggy. Disappointing. The delivery driver was very nice.

We order from dominos about once a month, always a hand tossed dough and this time decided to order handmade pan pizza to try something new. It was quite undercooked, still with raw dough under the pizza and smelled of yeast and too soft to even pickup. I called the store to kindly let them know and the responses (which were echoed by the manager in the background) I got were People who order handmade pan pizzas just KNOW that they have to request it extra crispy so we 'll push it back in the oven for bit. These pizzas are just different and doughy and buttery and people who order that know it and ask for it to be cooked longer . I asked how I was supposed to know that and that it doesn 't make sense that I 'd have to request to get a pizza that wasn 't still raw and that I 'd have to continue to cook at home. I explained several times and went in circles telling him that it wasn 't just soft and doughy, it 's RAW and uncooked. Just put it in your oven at home on 350 for a little bit that 's what we 'd do here No offer to refund or redo, nothing. They blamed ME for not knowing that I should have asked to have it cooked longer because that 's just how those pizza are. WHAT??

Under cooked food. Very rude and ignorant person on the phone. Huge difference in price vs. The order online. Gentleman was short, very rude and should not be dealing directly with customers. I canceled my order and I order from this place once a week for convince. It has gone extremely down gill in the last 3 months. I would advise eating anywhere else!

Fast food, done great, just need better customer service

Always good for a quick bite service is always decent