Popeyes Louisiana Kitchen - Vienna

Nayeli provides excellent service. It was my first time trying the spicy chicken sandwich, and it was delicious. However, not having ice cream available was a disappointment.

On Saturday evening, I had a terrible experience at Popeyes located at 325 Maple Ave E, Vienna, VA 22180. The middle-aged manager, a Hispanic Latino named Peter, was very unfriendly. When I walked in, he just stared at me and displayed a rude attitude. I had two vouchers, but he initially refused to accept both. When I asked for an explanation, he finally said he would accept one of them. This was embarrassing for my guest, who I had invited to dinner, and they ended up offering to pay for the entire meal. After dinner, I returned to ask for ketchup, and Peter continued to be unhelpful. Based on this experience, I don’t think I’ll be going back to Popeyes again.

This place was very disappointing. My family placed an online order because the website indicated that it was open. However, when we went to pick it up, we found it closed. It had been shut for several days, and I couldn't get in touch with anyone. I had to reach out to customer service to request a refund. I wouldn't recommend giving this place your business, if you even can.

*NOW HEAR THE!!! This area Popeyes must be the biggest embarrassment for Popeyes Chicken Corporation. The managers at this point are ridiculously rude and very unprofessional, especially to white and black Americans. Obviously, these hispanic managers support themselves in their folly and evil deeds! Blanca Hernandez and Gina Garcia are strongly committed to their evil and rude demeanor and disposition awaiting all non-Histories. On May 27, 2022 I bought a three-part spicy chicken dinner. I chose to dinate, I thought I would save time as I had a report that was due until the end of the day. 20 minutes in my dinning experience, after I had consumed one of the three pieces of chicken, I realized that the other two pieces were not sharp. So I went before the front counter, which made the manager Gina Garcia/ Blanca Hernandez known that I was given mild chicken by mistake. Not even God, the Almighty would have expected or predicted what would happen next. Nevertheless, after bringing the thing to the attention of the manager, it became extremely defensive and offensive to me to deny the exchange of these pieces of chicken, as it was noticed by the other customers in the branch that they wanted to escalate the situation to deescalate them. At this point I asked the refund only for them to say that I will not replace the chicken and I will not give you any refund. To get rid of this woman, one of the customers has made contact with me, suggesting that the experience was not worth my time. So I left the store and called the police that the incident was documented. The officer asked the woman if she was willing to reimburse me... her answer, no...wow, imagine that! The mangers in this business are immortal, let alone professional, picking to put their chest in complete arrogance and joy! Whoever reads the words spoken here is not at this point your time and your money. I was connected to Corporate. In fact, I made half a dozen calls without deposits. The District Manager, General Manager and Assistant Manager are all hispanic and can take much less care of their moral and professional commitment to the community. Again it was 17 days that the incident occurred. No one from the management contacted me. Because they are aware of their many terrible reviews, they obviously have complaints as unworthy for their time, simply do not give a damn!!!

If I could give this store zero stars, that would be my rating. The store hours stated that it would be open at 10:00 am. At that time today, it remained closed with no message on the door. An employee finally answered the door several minutes later. I was told that they were not open and he did not know when they would be opening. I asked to speak to his manager and he told her that I wanted to talk with her. After waiting ten minutes, she was totally disrespectful and NEVER came to the door. This is the height of poor service and lack of customer respect.