Jimmy John's - Upper Arlington

I placed an online order and waited 45 minutes, but my food never arrived. When I called the restaurant, they informed me that they had actually canceled my order without notifying me. I never received an email or a phone call about the cancellation, and the online tracker still showed that my order had been received. They did refund me, but I suggest that they check their credit card charges to ensure that orders are properly processed. It would also be helpful if they could send at least one email to inform customers of any cancellations in the future.

I ordered a sandwich at least 40 minutes before closing time, but it was further delayed and I never received the sandwich. I tried to contact the restaurant through both Google and DoorDash, but was unable to get through. Overall, it was a disappointing experience.

I placed an order at 12:44 a.m. and by 2 o'clock it had still not been delivered. I called the restaurant and the lady said they were waiting for the driver and that my order would be arriving 5-6 hours later. This is a common occurrence at this particular establishment, where deliveries can take anywhere from 1-2 hours.

Took me an hr to get my food today, wasn’t able to take a lunch even though I ordered it ahead of time

Not really sure what's going on, but this location has had a lot of trouble accommodating both in-person and mobile orders lately. I've experienced many delays over the past 4-6 months, and today the door was locked and the lights were off when I showed up. An employee let me in to wait for my mobile order, which still wasn't ready, but it appears they were making every effort to discourage in-person orders. Staff was friendly, I assume there just aren't enough of them, so hopefully the owner will take notice at some point?