Charleys Cheesesteaks - Universal City

Ordered old school Philly fries with steak. They barely gave me any meat at all. When I went up to ask for a bit more meat, the the person taking the order acted like he couldn't hear me. When he heard me, he rudely deferred and asked someone else to to handle it. That dude stated that they are instructed to give little meat, and the little fries cost 2 dollars by itself. He was less rude than the other person. He wanted to charge extra if I wanted more meat. This is really appalling, and that company shouldn't be on a military installation (Randolph, Air Force Base). Beware buying food from there. Your intelligence will be insulted, so does your right as a customer. AMERICA'S Soldiers and their families deserve better.

I ordered 4 meals with fries and a drink, I only received 3 fries. It took them 20 mins to get them and I had to go back and ask for them. They served about 5 people before they gave me my food! Unexceptable! They didn’t even apologize Food: 1 Service: 1 Atmosphere: 1

What a sorry, miserable excuse for a sandwich. I’ve eaten Charley’s at other Exchanges, and they’ve all been wonderful. What I got today was a moment of huh. The cheese wasn’t even melted. They left off mushrooms. The bell peppers were nearly raw. The bread wasn’t toasted. Not sure what is going on at the Randolph Food Court, but re-training may be in order.

I absolutely adore this restaurant! I ordered takeout for dinner, and it was a fantastic experience. The price per person was around $20-$30. The food was outstanding, earning a perfect 5 out of 5, and the service was equally impressive, also a solid 5. The atmosphere is lovely, receiving another 5 from me. Highly recommend!

Here’s a revised version of the restaurant review: "The cheese fries with extra cheese were a disappointment. I understand that inflation is a factor, but the service has really declined. For a takeout dinner, I would rate the food and service both a 1 out of 5. Price per person: $1–10."