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Contribuiți la feedbackGreat staff, some of the rooms had failing AC. The hotel is currently surrounded by construction, so location is temporarily not idea. Great views, nice, lobby. quick Valet.
Our shower backed up and we notified the front desk the night we arrived. No one called or checked it out. The next morning we notified the front desk again as we still had not been able to use the shower. Someone came to work on it but did not fix the problem and left without telling us the issue was not resolved. We called again in the afternoon as we had an event to attend and wanted to shower. We had to “bathe” using the bathroom sink. Someone again came to work on the shower and left without fixing it. We notified the front desk again and someone was in our room until 1am. This person told us he could not fix it and the hotel was sold out so we couldn’t be moved. We stayed 2 nights and 3 days without a shower and the front desk staff acted like it was no big deal. Called the property manager Kelly and still have not received a call back. This is not what we have come to expect from IHG hotels. Beyond disappointing.
Total mixed bag. Room overall was good but the brown paint was one big meh. And then there was the elevator. One out of three was working. After waiting about five minutes, I hoofed down the the 12 floors via the stairs.Also, we were annoyed by not be able to haul our own luggage. We were told people don 't return the cart. But the reality, it was clear tips keep the workers working. (They were all quite friendly btw but we are do-it-yourselfers and don 't like being nickeled and dimed at every turn.)Coffee was ghastly and powered creamer is something I expect at the Motel 6, not a place of this caliber. Room lacked microwave and fridge. The desk chair was broken also, I 'm grateful I didn 't end up on the floor. I left a note on it for housekeeping and they swapped it out.Workout area was nice. Grabbed a piece a fruit from there but it was inedible.Parking in the hotel parking lot is expensive and only by valet so we parked a block away and paid about half the rate. (Not to mention the need to tip a valet!)We won 't be back.
Stayed at this hotel, nice location but that’s about it. Rooms are clean, but clearly time for a refresh. On the day we arrived, only one of the three elevators was in service…not good for a 22 story hotel. In the room we had, the TV turned on but did not correctly display colors, so basically unusable. Informed the front desk of the issue, they said they send someone up, that didn’t happen. Reminded them of this the next morning, TV guy shows up empty handed, then takes an hour to round up a new coax cable. That doesn’t fix it, has to get a new TV, been more than an hour still not back. I called the front desk, they’ll check on it. I’ve never stayed at an Intercontinental in the US, but have stayed in some while traveling abroad and it’s been an excellent experience in the past. This location does not appear to care about customer experience. Back on the elevator topic, while waiting for an elevator, another patron told me that one of the elevators they were on, did not stop level with the floor, so they had to crawl down to get out! Major safety issue!Nearby activities: Like the access to other points of interest, would not recommend staying here to anyone I know.
Front desk staff is terrific. One of our rooms smelled faintly of sewage. Restaurant is good, but there's very little else around there. Kind of nice that there's a walk along the river, but not much else.Walkability: It's a short walk to downtown but there are a fair number of homeless people hanging out on the streets. And there's next to nothing near the hotel itself.
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