Cracker Barrel Old Country Store

Yesterday evening, we visited the restaurant with our family. The server took our order for drinks and a starter, but it took 15 minutes for us to receive our drinks. When we finally got our fried pickles, they were not warm, which was quite disappointing. My son's meal was cold, and my hamburger steak was tough. Fortunately, the manager apologized and brought my son a new plate that turned out to be good. We've never had a bad experience at Cracker Barrel before, and we've been to several locations, which are usually our favorite spots for breakfast and dinner. I know they may be understated, but it's the customers who keep them in business.

I visited this restaurant with six other people, and it was the worst service I've ever experienced. First, we had to request menus, then we had to ask for cutlery. Our food took over an hour to arrive, but it still never came. When we finally asked to speak with the manager, we were told that the manager was also serving over 50 tables and cooking. We exchanged glances in disbelief as we watched other customers come and go while we sat there unattended. It felt like we were being ignored by the manager we were trying to talk to. This is absolutely unacceptable—it's the worst customer service I've ever encountered! I have a six-hour journey home and it’s incredibly frustrating.

Our visit didn't start off great, but things took a turn for the better when they fixed our order.

Fast service for a Sunday! Waitress was kind and order was perfect. Decided to take some beignets

If I could give less than 1 star, I would. We waited forever to be waited on by a server who was not busy. They had plenty of staff for their very few customers. Our food was cold, not even scorching plates that had sat too long under the warmer. Just cold. Awful experience all around.