Ikes Coffee And Tea - Tucson

Be prepared to wait over 30 minutes for a sandwich. As an Uber driver, I had to pick up two sandwiches from this restaurant. When I arrived, they were not ready, which I understand given that it was lunchtime. I waited a bit, went across the street to the library to use the restroom, and returned to find I still had to wait. When I asked Amia, the girl at the counter, for an update, she rudely replied, "There’s nothing I can do; we are understaffed, and you get paid to wait." Instead of taking responsibility for the delay—especially since she hadn't started making the sandwiches until I got there—she chose to be condescending. She even suggested I shouldn’t pick up from this place again. When I asked for her name to report the incident, she said, "You don't need to know my name." It’s frustrating because the issue isn’t just the wait; it’s about how she handled it. I hope she realizes that in the service industry, sometimes you have to take the criticism when you don’t meet expectations.

The tea selection here is impressive, but I opted for the English Breakfast tea instead. It was enjoyable, though it's hard to go wrong with that choice. My friend ordered a white mocha and mentioned that it tasted a bit bitter. The service was quick and very friendly. The atmosphere was quite pleasant and relatively quiet, aside from some unobtrusive music in the background. I would definitely come back if I'm ever in the area again.

The service here is exceptionally friendly. They remember my usual order, which is the prickly pear iced tea, and have also made great suggestions for other dishes. Their mocha cappuccino is outstanding!

I met my son at this restaurant, and he tried to settle in comfortably. When he asked to use the restroom, he was told he had to leave since he hadn't made a purchase right away. My son is not someone to be treated like that. This is not a good place to gather with friends or colleagues. The staff was rude and appeared to be discriminatory.

Everything from the pastries to the lunch specials is delicious, and they serve the best coffee in downtown Tucson—honestly, it's my favorite in the entire city. Allison goes above and beyond to make everyone feel welcome and truly cares about customer service in a way I’ve rarely seen. I will definitely return and always recommend Ike's!