Jack In The Box - Troy

Cashier could not ask about the items in the menu answer. I told us we couldn't order a big thing without a drink (we didn't want the drink). were not hair nets. already ordered when we pulled up and noticed no hair nets. the food was bland and dry. I should have looked at the reviews before I get up. a average of 3 stars is generous

Immigrant and was greeted by a compliment on my jacket by the young man named dakota. he was a great help and some how the card worked disturbed. he quickly solved the problem, used the highest respect, and everything was treated with a smile. also freshly migrated. wants to def recommend to stop here for all passengers. give dakota his dizzy!

This used to be my go-to restaurant stop. There aren't many Jack in the Box locations with truck access, and this one is located in a truck stop. However, unfortunately, decisions made by management or franchisees or whoever is in charge have led to the lobby being closed. I don't need the option to dine in, I just want to be able to come inside to place my order or use the app to pick up my order without having to go through the drive-thru. We are human, not cars. I'm sure the owner will respond with a pre-written company message, so in the meantime, when I'm in this area, Arby's will be getting my money.

Initially, the day shift at this restaurant is excellent, but the night shift is subpar. The employees seem to struggle with their tasks and are unimpressive. The night shift workers, particularly the women, lack urgency and can be frustrating to deal with. Customers often experience long wait times and encounter issues when ordering. Despite receiving numerous complaints, the restaurant somehow manages to remain in business during the night shift.

I'm a truck driver. I had to walk up to the window because the lounge was closed due to their staff shortage.That wasn't a problem lots of places are doing the same thing. Some places won't take your order unless you use their mobile app if you don't have a car to use the drive-thru.The problem I had with this location was the fact that they took my order when there weren't any cars, in the drive-thru had me wait 15 minutes, but when cars came within the 15 minutes I was waiting, they prioritized the customers in the vehicles and just had me standing out side in the cold while they served 3 cars their orders before they handed me mine and possibly would have serviced more customers in vehicles if I hadn't blocked the drive way waiting at the window.All of the cars that came in after I ordered had put their orders in at the menu board, they weren't mobile orders that were scheduled a head of time. I just don't understand why walk-ups should be treated any different then a customer in a vehicle it should all be in order of how you ordered.I can under stand if it was just a drink or some fries, but these people were getting full on meals and everything. I could see their food being bagged from the curb across from the drive thru window where I was standing.So it wasn't like they thought I walked off after taking my order. They could see me standing there.It is ridiculous how they treat walk up orders at this location. Most of the walk-ups are the truck drivers staying at one of the truck stops either the TA or the Pilot they share a parking lot with. You know we drive long hours, some work everyday of the week only getting our 10hr reset. We don't get to go home like normal people and when we stop driving for the day we would like to be treat like any other normal customer.I hope something changes in the future or else I don't see myself or many other truckers going to this location if we are going to get treated like second class citizens, just because we don't have a vehicle to drive up to the speaker menu to get our orders prioritized.