Wendy's - Traverse City

The cashier was very pleasant, but there were two staff members—a male and a female—who appeared to be quite challenging to work with. Additionally, I don’t think it’s appropriate for a manager to reprimand their employees in front of customers.

Dusten, the manager, was a pleasure to speak with. Although the register system was down during our visit, he remained composed and treated both customers and staff with great fairness. I would definitely return!

This location is excellent, and everything meets my expectations. They did get my order wrong once and forgot an item, which meant I had to drive back. Mistakes happen to everyone, but what matters is how they handle the situation. They sincerely apologized, and the young lady who made the mistake acknowledged it. I could tell I was in a hurry during lunchtime, but their response was fantastic. They really know how to recover from a mishap!

I 've been here as a customer and to pick up orders as a DoorDasher. Everytime I go they are always unapologetically rude and dismissive. They cut you off when you 're talking and give you rude looks. They also mocked another dasher by saying doordash isn 't a serious/real job . Being rude to customers AND Doordashers is unacceptable and disrespectful. If you 're going to go to a Wendy 's go to the one on Garfiled. They are always friendly and welcoming there.

Been here 7 times now not once have they gotten my order(s) correct and that's even after going back multiple times for one order to get fixed. Food is decent but it's a surprise as to what they will give you. All different orders: Bacon cheeseburger, No bacon Triple cheeseburger, No cheese Double bacon, No bacon for two burgers, third had bacon but no cheese Dave's triple got a single with no cheese Chicken nuggets never got them but got sauce I never asked for Large Coffee with cream cold black coffee, and not even 1/2 full Not one of these ended up being fixed or reimbursed. Avoid! 8th visit and they somehow got the order mostly right so moved them up one star