Hanbury's Licensed Fish - Torquay

When our meal arrived, it looked appetizing, but the fish was mostly broken and lacking in actual fish meat. The bill for two small fish and chips dishes, along with one coffee, came to nearly £27. I had been eager to revisit this place after a few years, but unfortunately, it did not live up to my expectations. The prices were too high for the quality of food we received. I will not be returning to Hanburys in the future.

The reviewer criticized Hanbury's restaurant for letting their standards slip despite their initial success. They believe that customers are only returning out of habit, as the service and quality of food have been deteriorating. Portion sizes have become smaller, with fewer chips being served. The consistency of the fish and chips varies greatly depending on the day and who is serving. Unfortunately, the fish at three of their locations is not fresh and has a strong ammonia taste. The reviewer also suspects that the oil is not being filtered regularly, as their fish often tastes like other meats cooked in the same oil. One day, the taste was so bad that they complained and were promised a free replacement, but only received a small portion instead of the full order they had paid for. This experience has led them to believe that the restaurant does not prioritize customer satisfaction, and they do not plan on returning.

After receiving undercooked and improperly weighed chips in my recent order, I voiced my disappointment to the staff. Instead of addressing the issue professionally, I was met with sarcasm and dismissiveness. It is not acceptable for a business, especially one with awards, to treat customers in such a manner. Furthermore, I was informed that Hanburys would prefer if I did not purchase fish and chips from them in the future. When I inquired if this meant I was banned, I was assured that I would receive "special treatment" in the form of chips that meet my standards. If Herr Hanbury cannot handle customers like myself who provide constructive feedback, then he may have failed as a business owner.

Visited Hanburys on Sat Feb at it was practically empty and we were asked if we had booked (for goodness sake its a fish and chip cafe not a restaurant). The person we felt was not very polite as we were only offered a choice of two seater tables both of which were not in a very pleasant position and very small (plenty of seat tables available). When the meal arrived it looked good but when we cut into the fish it was mainly batter and not a lot of fish. The bill for small fish/chips (specials) and undrinkable coffee was nearly I had been looking forward to this for a long time as we visited a few years back and it was good(not local). Won't be going back. Over priced and over rated

Who criticised Hanbury's. Because they've been successful, they've let their standards slip. They think customers will just keep coming back now even though the service is getting worse. The portion sizes have shrunk, they don't give as many chips as they used to, the portion sizes of both fish and chips also differ greatly from one day to the next and depending on who is serving. Unfortunately on three occasions the fish has not been fresh and has tasted badly of ammonia. I also don't believe that they still filter the oil regularly as my fish often tastes of the other meat they cook in the oil, as if the meat juice has been building up in the oil for days. One day the taste was so awful it was inedible. I complained and they said they'd give me the same order again for free, but it had been a large size I paid for and they only gave me a small one for free. This says to me that they don't really care about customer satisfaction. I don't plan to go back any more.