Eggsmart - Toronto

Ordering breakfast is like buying a car todayFirst pay the base price, then add on upgrades/extras.Eggsmart charges .50 cents extra for rye bread toast, so we paid extra for 4 orders, yet none of the toast ever made it into our bagSo typical of food staff, no one cares anymore to check orders before orders go out! Eating easy-over runny yolks without any toast to soak it up sucks...... :

Servers had wet cough. No mask was on their face. Servers were not attentive at all. The food presentation on the plate was awful. The server was slamming down the plate when serving. Overall, it was quite a disappointment for this location.

This Eggsmart location is close to where I live, so I was excited to have it be my solid brunch location....but unfortunately I did not have a good experience. We came around 2pm on a Saturday and the restaurant was relatively empty, we were seated by the window. Without going into details, a questionable individual was soon seated next to us, and the smell and noise really affected the atmosphere for us so we asked to be moved.When ordering, they asked if I wanted my eggs benedict to be soft, medium, or hard, and also if we wanted our home fries well-done or deep-fried, so we appreciated the customization. When our food came and halfway through finishing, I discovered a sizeable chunk of black fluff in my bacon. We told the waiter who checked with the kitchen staff, and were told it was residue that had fallen down from the stove hood...they offered to make me the dish again, and I said they could just make half the dish since I had already finished half of mine. I was a little disappointed when the bill came to see they had still charged us the full amount for the meal, despite the mishap that totally disrupted the eating experience.I really wanted to like this place : but given everything that went wrong I cannot come back. The service was also mediocre, I felt the waiter did everything he needed to, but was generally not very attentive or warm not even when we found the fluff in my dish), potentially because it was off-peak hours and he was pre-occupied with cleaning or other duties.

Food was good. Size made sense. But there were not enough personnel to get the orders and attend to our needs.

Great food, friendly staff, delicious coffee at a reasonable price! Can't ask for more in a brunch spot. Will definitely be coming back.