M S Cafe,torbay

I was surprised to read so many negative reviews about M&S restaurant. As a stroke survivor with a disability, I have found the staff to be extremely accommodating to me and my wife, who now serves as my carer when we visit. However, there are a few frustrating and seemingly arbitrary restrictions in place. I used to enjoy their well-done bacon rolls, but can no longer request them this way. Similarly, I am now limited to only being able to order poached eggs, with scrambled eggs no longer being an option. This decision seems arbitrary and unnecessary. Despite these issues, the helpful and attentive staff are the main reason why we continue to dine at M&S restaurant.

I wanted decaf coffee, but by 2pm they had run out. They also didn't have avocados, which was disappointing since they were offered downstairs. It seemed like poor management.

The wait in this M&S cafe is ludicrous. It is so painfully slow. The staff do not care. They have also started a stupid queue system that clogs the entrance up. They need to be quicker!

We have moved locally and have visited the cafe and store on a couple of occasions over the last few weeks. Firstly we were disappointed that the menu had changed from scrambled eggs to poached eggs which meant we had to find something else to eat. I had avocado and toast which was very nice. Well cooked and well presented and staff are always very pleasant and helpful

Lovely staff provided quick and efficient service before closing time, many thanks to the lovely blonde barista who made our hot cross lattes!!!