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Contribuiți la feedbackThis is a good HotHead location, the younger workers are very polite and provide excellent service. There’s an older woman worker though that regularly harasses the younger workers in front of customers, has zero friendly charm at all, and is the least polite of all workers. I rarely see her, so I give the location a 4star, but when she’s there it kinda ruins the experience and I have to get it “to-go”.
There was not enough chicken for a bowl and the worker said that it would take her 20 min. To cut the chicken. The rice was not cooked all the way. They ran out of pinto beans.
Got a little bowl and the rice was so hard it was impossible to eat. Also when I was there, I was going to get fajita peppers but they were literally black in color like they had been sitting there since the morning. I’ve never had such bad hot head. Glad this is not my normal location I go to!
Very welcoming and kind-hearted people. They give a good amount of food in the bowl and it’s all for a very good price in my opinion. Vegetarian options: You can make your very own salad if you really wanted. They have all options that don’t involve meat besides steak and chicken. If you decide to make a vegetarian bowl or burrito you can get guacamole for no extra charge. Kid-friendliness: They are very kid friendly at Hot Head. They have high chairs, kids meals, fruit shoots(bottled juice) and the employees were very sweet to the kids.
Have ordered online twice in the last year and, both times, the food was not made correctly which resulted in needing to go back to get it corrected. The Troy location has better service/food quality.