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Contribuiți la feedbackI took my parents out for a Mother's Day Sunday lunch at this pub. I really enjoy the food and the ambiance, but the service is lacking most of the time. We had a late booking after 3pm and by the time we got to our main course, the restaurant was mostly empty. Our waitress was fine, but not very friendly. I always expect great service from this chain of pubs, but it is rarely delivered. Our wine order was initially given to another table nearby, and when it was finally brought to us, there was no apology or offer to open the bottle. Throughout the meal, we were not asked if the food was satisfactory. We skipped dessert, and when I went to the bar to order coffee, our waitress was gone. The manager kindly offered to comp our drinks. It was difficult to get the bill and pay for it, as the staff seemed unattentive. These are basic skills for a good waiter or waitress. It's disappointing because the pub is lovely and the food is quite good.
I brought my grandmother here for an early Mother's Day lunch and it was perfect. The restaurant is a charming little establishment, the food was delicious, and the staff were very friendly. I would definitely recommend it!
Overall, we had a good experience at the restaurant and particularly enjoyed the complimentary glass of champagne for our celebration. However, the downside was when we ordered a sharing platter thinking it would be a typical starter to share. It turned out to be much larger than expected. Additionally, our main dishes were served as "second mains" which the waiter pointed out after we had already ordered. It would have been helpful to know this beforehand, as we ended up ordering more food than we could handle. As a result, we were too full for dessert and had to take the leftovers home in a doggy bag, which was a bit disappointing. It put a damper on the evening.
The Feathers is very popular and rightly so. Service is very friendly and genuine. Good food.
Another enjoyable evening at the Feathers. The staff can be a little too attentive but very pleasant nonetheless.
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