The Habit Burger Grill - Thousand Oaks

Quick and efficient service greeted us with smiles as soon as we walked into the restaurant. The grill cook provided great service and Jesse at the cash register was professional and composed. The food quality was outstanding, rating it 10/10. Overall, our experience at The Habit was better than dining at Shake Shack or In-N-Out. We left with a strong desire to return. I would rate it 10/10!

We attempted to order takeout from Habit Burger and were disappointed to learn that there is a $75 maximum order limit. Additionally, we were unable to use coupons from the app, even though we were picking up the order in person. Due to these limitations, we will not be dining at this restaurant again.

This restaurant has significantly declined in quality. They misplaced my order and caused me to be late for my appointment. The overall atmosphere appears chaotic and disorganized. The older man at the front seems indifferent and unaware of his responsibilities.

I go to this this location at least once a week, often twice--I am going today. When the manager (I think Luis) is there he always greets his guests enthusiastically. His customer service and professionalism is second to none. He will go to the limit to make sure your are satisfied. One time (because it's a rare occasion) the order was slightly off and he quickly and graciously corrected it. The neat thing is the staff--across the board--reflect Luis's ways. Some are on the youngish side and, unlike many establishments, they look you straight in the eye, smile, do mumble, are friendly and professional. While the service is great, the food is always excellent. I can count on it to be consistent, fresh, plentiful, appealing to the eye. The Habit is my go-to when I buy gift cards for my team as I am confident they will be well-served and content.

The burgers here are great, and I agree with the other posts that say The Habit is superior to In-N-Out Burger, but we did have to dump the fries on a sheet and finish cooking them when we got home. Most egregious, the teenager taking the order said, Our machine hasn 't been reading gift cards for a month now. She tried; a colleague tried to help her. Nada. All she could say is Sorry about that. Gift cards are supposed to be like cash. It 's unacceptable to be unable to enter a gift card manually. I can 't imagine In-N-Out refusing a gift card. The only reason I didn 't give this joint two stars is because the burgers are great.