Love Pho Cafe - Thousand Oaks

Been frequenting this place for a long time. Food is good and mistakes happen but this time it just irked me. I ordered food today for lunch hour over the phone for pickup. A man said it would be ready in 10 minutes. Great! I got there about 15 minutes later. I asked for my order and they asked for my name however the person on the phone never asked for my name. The lady proceeded to tell me the total and said it will be right out No acknowledgement of any issue whatsoever.20 minutes later while having to watch other people with takeout orders come in and leave, my food comes and she just plops the order on the counter and recites the order, never once even looking at me or acknowledging the wait time or mistake. As I get up from the chair, she has already left and walking away.It is obvious the person never recorded my order as I could see her entering the order as I was standing there initially. I was not asking for anything except for maybe a simple acknowledgement of the situation. Received nothing, just a 20 minute late food At least it was hot.Staff needs to be trained on basic customer service. Stuff happens and I 'm ok with it, but it 's the lack of empathy that really gets me.I realize it was busy at that time but just taking one quick moment to provide basic customer service seemed to be too much to ask. Learn from your mistakes Love Pho Cafe!

Very solid pho, one of the better ones in the area. Ample parking, fast service, clean restaurant. Indoor and outdoor seating options. Reasonable pricing and portion sizes, recommend the spicy pho(not pictured). Meat was fine. Did not like the music.

Ordered the Pho #2. The Broth is excellent, flavor and saltiness just right. The fresh garnish of Basil ? and bean sprouts are very clean and fresh. The beef tendons were prep to perfection and just melts in your mouth! The Briskets and flank were cooked just right as well. The portion is just right.I highly recommend this restaurant for Pho.???

I don't usually drink all of the broth from a Pho restaurant, but this place is so good that there is nothing left in my bowl when I'm done.Pho special with big chunks of soft tendon.. just doing things right!And the freaking chicken wings are better than any American wings you'll find anywhere.

Yummy, Today Curry Chicken, Spring rolls and Tea. Under Twenty bucks. For Two dollars more, extra rice. And this is a meal for Two.....??