Ihop - Thousand Oaks

Closing 10-26-23.I paid over $28 for an omlette and coffee. If you can't keep your doors open at those prices it's either poorly run or impossible for restaurants in california.I still love their original buttermilk pancakes.

I usually do not do this. However, I am a veteran and I must express my complete disgust with the treatment I received at the IHOP in Newbury Park CA. This is the advertisement that I viewed on November 10, 2023. IHOP Veterans and active duty military get free Red, White, Blueberry Pancakes or Pancake Combo on November 11 from 7 a.m. to 7 p.m. Dine in only, at participating restaurants. I called this IHOP on Friday November 10th to verify they were honoring this offer repeating my inquiry regarding the pancake combo. The young lady I spoke with said that the pancake combo was being offered. This morning my girlfriend and a veteran friend of mine went to this IHOP and the waitress informed me the combo was not a part of the deal. I informed her I called yesterday to confirm the offer and she said she was the only woman in the restaurant at the time I called and denied the conversation. I asked to speak with the manager. The manager named Amaryani said the combo was not part of the deal. I showed her the ad on my phone and she said only the red white and blue pancakes plate was in the deal. I persisted in my claim that both items were advertised. After she said repeatedly she couldn 't do it because the owner wouldn 't authorize it. I asked her to get the owner on the phone. She then said only one us a veterans could get the combo. I said that was fine since my friend just wanted the pancakes only item. As she turned away she said, You just want something for free . I felt insulted and I replied Well you are just a nothing . She walked over and said I am letting you know that I am refusing service. My girlfriend, friend and I had no choice but to leave. This is a horrible way to treat a customer, especially a veteran on Veterans Day.I will be reporting this manager 's rude insulting conduct to the owner of this IHOP and I am recommending all veterans and anyone else who feels this was unacceptable customer treatment to boycott the Newbury Park IHOP.

I ordered a veggie pesto omelet and my Husband and our friends. Who drove 25 miles to meet us ordered eggs and waffles. All their food was cold. But my omelet was simply a Fried flat egg folded over a few mushrooms and tomatoes. Couldn 't find the Pesto anywhere. It was SO small it looked like a child 's portion. See photo. Server returned 15 MINUTES later asking if our food was OK. I explained this was NOT an omelet , but a Fried egg. After INSISTING it Was, she brought it back snd LOUDLY told the kitchen to make it with REAL EGGS . So, what did she serve me the first time? Don 't go to this IHOP. Find Another restaurant, there are Plenty around for LESS money and BETTER Quality Food.

This is a very small IHOP. Always busy. not the fastest but yummy and fresh ?.

The food, as always, is good but a little cold today. A little pricey for 2 breakfasts and 2 teas. $35.