A&w - Thornton

I've been going to this dunkin since I moved from New England. In fact I based my apartment location around a dunkin donuts just to stay close to a feeling of home. And holy hell do these employees do that. I know all of their smiling and kind faces, yet I don't know their names. I know I've asked and they've told me but it's always so hard to remember things before I've had my tea. The crew knows my voice, knows my order, and are on top of their game 100% of the time. In times like these, I hope they get enough time for good breaks and feel comfortable in their job. Working food service is never easy, but these guys always bring their best. To the people that run this joint, I hope you're paying these guys well. Through thick and thin these guys ALWAYS say hello and make my morning just a bit better. Love you guys! Medium ice tea black with two sugars guy <3

Lisa Thanks for your great customer service! staff there is really nice everything fresh and good baby every time!

This is the best ran fast food restaurant out there. Whoever the manager is that provides leadership knows what they're doing! The staff actually likes their job. They like to be there, they're happy, they're pleasant, they're easy to deal with, the order is always correct, order is always on time. If I was to give them one of my secret shopper reviews that I do for companies I'd give them a 100 out of 100. My suggestion is emulate all the things that are being done correctly at this location and train all your other locations to operate exactly like this one does. This should be your model store for other locations to see how a properly ran business actually works.

Fast walk-in/carry out service! Food cooked perfectly (not burnt) and (this is the BIGGEST), the woman who handed me my breakfast sandwich SAID “THANK YOU”! The only reason I didn’t give 5- Is because the guy taking the orders didn’t say “Please” or “thank you” once I paid for my order. Maybe next time ‍

The food is tasty, they had a plentiful stock of donuts and other foods. The store was clean and the staff is very friendly. It was definitely a good experience.