The Excelsior - Thomastown (VIC)

This restaurant is wonderful. The food is delicious, but unfortunately there are not many vegetarian options besides side dishes or garlic bread. We come here a few times a year to celebrate with our family. It's a shame that people gather at the back steps to smoke, as the smell wafts in when the doors open.

Always greeted with a smile at this restaurant. The majority of the bar staff are friendly, except for one woman who may struggle under pressure when talking to customers, causing her to fall behind. Prices are a bit on the high side considering how busy the restaurant always is, contributing to filling the government's pockets.

The food at this restaurant is amazing. I had a perfectly cooked 500g steak. It was my first time using online ordering and I was greeted with a smile by a young girl named Brilee. She kindly explained how to use the app to me and my friends, and provided excellent assistance. All the staff were friendly and provided quick service. I will definitely be returning. Thank you!

Couldn't find booking on arrival but finally did to be sat in a seemingly hallway, however begrudgingly accomodated seating change. Difficulty ordering, wrong order arrived twice, asked for veggies got chips salad. Tables not wiped down sticky. Was a guest of friend who was not impressed. Food 5 out of 10. Most staff friendly but no motivation...

Excellent customer service especially from Michelle in the gaming area. She went above and beyond to follow up with our order of a bowl of wedges. She provided generous sized snacks of two toasted ham and cheese sandwiches and a large serve of chips and two drinks while we waited. As well as following up with our order and advising us of its progress. It took an hour and ten minutes for our wedges to arrive and they were delicious. This is the first time we have experienced such a delay at the Excelsior Hotel as it was exceptionally busy within the bistro area. The bistro manager came over to apologise and we were given our money back for the wedges! We were highly compensated for the delay. We highly recommended the delicious meals and wonderful staff there. A big thank you to Michelle in making sure I didn't faint.