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Contribuiți la feedbackFirst time trying it today, and everything was delicious. There is not much seating on the inside but the food is definitely worth it
Traditional Texas BBQ the lean brisket was really good their chicken is very good and their stuffed baked potatoes are off the chain.
Friendliest staff ever!!! AMAZING brisket. Had a huge loaded potatoe topped with brisket.
This comment is about poor service and changes in what used to be a genuine Houston must visit and family service place. I have grown up going to this location for 40 years. We still buy our pecan pies here for Thanksgiving. I had great affection for this place. I have never had a bad experience until today... The three of us were the only ones in line to order. I ordered two brisket sandwiches and a sausage plate. The man behind the counter was making several sandwiches for a pick up order, so he said he had to finish them before he could prepare our food. There were two other men standing next to him doing nothing. Neither of the men offered to help him or us. It was very poor customer service as we stood there watching him making sandwiches. As I was with a disabled person who couldn 't stand long we moved down the line to the sides area so he could see his options. I asked what sides they had. The tall man behind the counter there was so rude. He mumbled softly and quickly the options. We couldn 't hear him, so I asked him to repeat them. It was impossible to hear him. He then told us we had to go back to order our sandwiches (which we had already done) before we could order sides. Remember, we were the only customers in line in about a 4 foot space. At this point we had to seat our disabled friend who could no longer stand. Next, we were handed 2 sandwiches without any questions about what we wanted. We proceeded to pay. When we looked at the sandwiches we realized we hadn 't been asked about the bread we wanted. I decided I would pay so I could get the jalapeño bread that I aways get. I went back to the counter with my sandwich to buy the bread I wanted. The taller man who had been so rude to my guest sighed and said 'unbelievable '. I was not charged for the jalapeño bread. Later, I went back to order a chopped beef sandwich to go(for another friend). This time I stood and watched as he made my sandwich and he did ask me what kind of bread I wanted. Then, I saw him chop the beef. He put a piece of paper and bread on a scale. He added the chopped meat. Some chopped meat had to be left on the counter because there were about 2 tablespoons too much for the correct weight of the meat . This was not done in the past. No wonder the sandwich had much less meat than it used to have. I don 't know what has happened to this place. My nostalgia was not enough to make up for the rudeness. I didn 't make a fuss because I went there to enjoy the food and experience. After we left someone in my group said, 'they were so unfriendly in there like they did not want us there '. I was so sorry for this place to no longer have the Texas friendly service it had always had. Maybe the Goode Family has transferred management to someone else. It was really unpleasant and disappointing. My friend said other BBQ places like Killen 's were better now than Goode Company. Well...this native Houstonian thinks I will, reluctantly, try another place. Please talk with and train your staff about how to treat your customers. It seems like newer people working there and not the seasoned Goode Company crew you always had. Also, do you really need to skimp on the meat? Maybe newer staff don 't have the know how of your seasoned crew. It looks like the indoor area has less seating than it used to. On a positive note...the man who cleared our table was extremely cordial. I asked for a leftover box for some sausage and he brought it right over with a smile. He later brought me a bag for my box without me even asking for it.. The woman cleaning a door ran to the front door to hold it open for my disabled friend. We thanked them profusely. They could teach the 'behind the counter ' crew a lot.
I paid $17 for a sliced beef sandwich a side of potato salad. There was about 1/3 the beef that used to come on the sandwich there was a lot of fat. The sauce tasted different (less sweetness too spicy for me). The potato salad was watery and the potatoes not all fully cooked. The service was good and friendly. Food quality was not up to years long Goode BBQ standards.
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