Shipley Do-nuts - The Colony

Donuts were stale and chocolate filled was empty and we were missing a cinnamon roll

When this location first opened, I came regularly, they were the fluffiest tastiest donuts in my area. I hadn 't been in a while and decided to stop by yesterday and ordered my usual 3 plain glazed donuts. I immediately knew something was off when I looked into the bag and saw 3 hard looking smaller than usual donuts. I took one out to try it hoping it was better than it looked, it was terrible. The donut was extremely dense, dry and not as sweet as I 'm used to. I called and spoke with the manager who confirmed the formula had changed, what a disappointment. If anyone from Shipley 's reads this, save the canned response that you 'll probably message me, and fix your donuts; y 'all are not representing your name well at all with these terrible hunks of dough.

I guess y 'all don 't put any filling in your filled donuts anymore? I 've given up hope that it was a one time mistake. Several times I 've been and there is maybe an eraser sized amount of filling. Is filling that expensive you have to cheat your customers out of what they paid for?

Shipley's is awesome. They donated to our school organization last year and enhanced our teacher morale. They always provide us with the best donuts when we purchase and customer service is spot on. Better than Dunkin.

I was not happy with my order through uber eats.$18.00 for cold donuts and the order was wrong too. Please. Two of the donuts were hard. Another one look like it had been sitting for a while. It looked old. Come on ya'll! Do better. Bring back the freshness and quality I get from other locations. I'm done with this Shipley's location. I will not be ordering here again. Horrible!!!