Panda Express - Terrell

I ordered my food via the app. I get there 15 minutes later and as I pull in, I get the text my food is ready. When I go in, however, I'm told they had just put the food on the grill and it would be a twenty minute wait. This unacceptable. I ordered this food beforehand and it should have been ready when I got there, nor should a text telling me it was ready for pick up been sent to me. This is flat out fraud!

Horrible horrible service! Placed an online order as usual, 2 plates exactly the same. Order was placed at 12:29, I pull up at 1:00, I go to drive through and say I have a mobile order. I give her my name and she proceeds with do you have the confirmation, I say no I don’t, which I didn’t cause my daughter placed the order and we have never been asked for confirmation, only ask for name on order Then says pull to the window. At the window they acted like they couldn’t find the order. Mind you it’s been 30 minutes since order was placed. She then says well I need to see confirmation, which I then say ok let me get it, so I call my daughter to send me the confirmation. She says you have to go around park and come inside. I then say no I am not going to pull around and come inside, last time I was told to do that I didn’t get my order til 45 mins later. She said well you will have to move you are holding up my line. (1 car behind me) I said I’m going to go around while I pull up the confirmation but I’m not parking nor going inside. Literally pulled up the confirmation, got up to the window, showed her the confirmation, then she says well I still need a name, which I give her again. Then she says well you’ll have to park, we are still working on it. At this point I tell her ok so what was the point of the “your order is ready confirmation then.” You said you needed to see the confirmation which I showed you just to tell me it’s not ready, it’s still being worked on and I’ll have to park after the order was placed 30 mins ago. This whole time she has an attitude and was being rude. I did ask for her name. She said its right here and pointed to her name tag…AMANDA. This is not the first time encountering Amanda and her rudeness at this location. I told her you are so rude. She said well if you are going to be rude I can too. I told her you were rude first. She said no I’m not I didn’t cuss at you. According to her since she didn’t use a cuss word it isn’t being rude. Um ok. First time I let it slide as we all have those days but apparently rudeness is her go to. Plus food isnt all that and never has it been fresh. And I’m sure all the reviews from this location saying the employee at counter was rude I’m sure they are talking about Amanda.Only reason I went was a request from my husband…next time I’ll send him to experience the rudeness. I’m done with this location.Do yourself a favor a skip this location. It isn’t worth it…service **** and food ****!

I entered the restaurant because there was a long line in the drive thru. Entered, there was a man and a woman in line. The man was quickly served as the woman was waiting for fire shrimp. Everything BUT fire shrimp was coming out. She let me in front so I can order. The server was in middle of training a new employee which I understood and I was very patient. Instead of serving me she decides to prepare two online orders. As it was a priority. According to her. And she emphasized this multiple times. Like we all get it. The entire time that I was waiting she was filling these two orders. First she put the rice. She walked away then came back and added an entree. Walked away. Came back and did the second entree. All the while there’s a line forming behind me. Then before she even finished the first order she started the second one. In the meantime, the drive thru staff was killing it. In the time that I was standing there everyone in the drive thru had gotten helped. I’m still not sure if the online orders got filled, as I left.

Wish I had more chicken than rice but Good location, fast fresh food.

Amazing is the one word to describe the experience. Food was hot and fresh.The orange chicken was great, the honey sesame chicken was awesome, and kung pao chicken was powerful. The fried rice was tasty as ever. Of course had to get spring rolls and crab rangoons.