Dairy Queen - Terra Alta

I found a hair in my food at this restaurant, and the employee named Lucien Funk was unhelpful and did not wear a hair net. He refused to provide me with the manager's contact information or the corporate number. The service was unprofessional and lazy, with a 30-minute wait in the drive-through and having to go inside to make the employee work. I believe that Lucien should be terminated. I was eventually contacted by a shift leader after being hung up on by Lucien, who wrongly stated that West Virginia does not require safe food handling practices in a kitchen at all times, despite it being a state law. The shift leader also failed to contact corporate as promised. It was also revealed that he was not actually a manager. Overall, a disappointing experience at this Dairy Queen location.

I am frustrated with having to wait for 30 minutes in line when there is only one car ahead of me. The employees are just sitting inside and chatting. I am extremely disappointed in this Dairy Queen and do not intend to patronize them again.

The food was delicious. The restaurant has been cleaned up and now has attentive staff. The food was served hot and they waited to make the sundaes until after the meal was finished. Usually, the sundaes are made ahead of time and end up melting. This time, the experience was much improved compared to previous visits. Kudos to the new workers for their good work!

Good service and friendly workers with good food unfortunately, tends to forget things. Got 2 6 piece tenders one with extra ranch, forgot to give the ranch entirely, and didn't give the bread that is supposed to come with either of the baskets.

It was a little bit of a wait, there was only 2 people working and it didn't move very fast. Not sure what the problem was, but I was told it was something at the drive through. But it usually doesn't take as long as it did this time.