Planet Fitness - Temple City

I love planet fitness! They always have machines available for use and they are open 24 hours, sooo convenient for me. And this location is really clean!

This is the very best planet fitness has to offer. I rather train here than any where else even though I don't live near it.

Would like to ask question. I m a single club member at PF alhambra. Just read they posted on the wall that tomorrow wednesday 31st May they are going to be closed until 7PM for some renovation or something and listed PF temple city on the poster. Does it mean we can use temple city PF for tomorrow morning?UPDATE AND SINCERE SHOUT OUT TO TEAM PF TEMPLE CITY:I went to pf temple city this morning around 9am and to compare with alhambra one: pf temple city is much cleaner. All the members are much more tidy. And best of all, nobody was wasting time occupying any single machine or bench like some in pf alhambra. I can say the members here are more respectful. And i do believe that building good gym culture is also part of club team efforts. And i can see team pf temple city are so diligent in continous cleaning. FOUR THUMBS UP. Keep it up you guys!

I am extremely disappointed with my experience at Planet Fitness today. The general manager assistant failed to address my problem effectively. While I understand and respect the gym 's policies and guidelines, but as a customer, I did not feel any assistance from him.Here is the background:My girlfriend is the owner of a black card membership, and I am her bring-in guest. Unfortunately, due to medical concerns, she had to travel outside the US for six months. According to the gym 's policy, if she is unable to attend, I am not allowed to use the facilities. However, I have continued to pay $25 per month without being able to utilize the gym myself.My request was simple:How could we resolve this situation? The general manager assistant, Tony, repeatedly suggested that I cancel the existing membership and apply for a new one in my own name. This was the only solution he offered. However, taking this route would require me to repay the membership fee of $49, as well as a cancellation fee of $58, while my girlfriend 's previous membership fee of $49 would essentially go to waste.I was highly dissatisfied with this proposed course of action, but the general manager assistant failed to provide any alternative solutions or attempt to reassure me. Despite I inquiried about other possible options, he remained silent and ignored me, seemingly intent on canceling my membership quickly and closing my case.In the end, I had no choice but to cancel my girlfriend 's membership (Otherwise, I cannot use gym but also have to pay $25 monthly until 2024, why?? , paying a cancellation fee of $58. However, upon researching online after the fact, I discovered that Planet Fitness actually offers the ability to freeze or pause memberships under certain circumstances (for up to 12 months – a fact that the general manager DIDN 'T bring up this possible solution during our conversation. Instead, his sole suggestion was to cancel the existing membership.Essentially, this is the story of how I felt disrespected and unsupported by the general manager. As a customer, when faced with issues, all I expect is assistance and viable solutions. Even if a satisfactory resolution cannot be achieved, feeling supported by the team would have made a significant difference. By ruining this relationship, Planet Fitness stands to LOSE not only my business but also potential referrals from my friends. Customer Comes First should be the foremost philosophy of a successful company, but unfortunately, I did not experience it here.To conclude, I do not mean to insult Planet Fitness, but I strongly believe that the general manager assistant, Tony, needs to undergo proper training on how to work with customers professionally.

I am extremely disappointed with my experience at Planet Fitness today. The general manager assistant failed to address my problem effectively. While I understand and respect the gym 's policies and guidelines, but as a customer, I did not feel any assistance from him.Here is the background:My girlfriend is the owner of a black card membership, and I am her bring in guest. Unfortunately, due to medical concerns, she had to travel outside the US for six months. According to the gym 's policy, if she is unable to attend, I am not allowed to use the facilities. However, I have continued to pay $25 per month without being able to utilize the gym myself.My request was simple:How could we resolve this situation? The general manager assistant, Tony, repeatedly suggested that I cancel the existing membership and apply for a new one in my own name. This was the only solution he offered. However, taking this route would require me to repay the membership fee of $49, as well as a cancellation fee of $58, while my girlfriend 's previous membership fee of $49 would essentially go to waste.I was highly dissatisfied with this proposed course of action, but the general manager assistant failed to provide any alternative solutions or attempt to reassure me. Despite I inquired about other possible options, he remained silent and ignored me, seemingly intent on canceling my membership quickly and closing my case.In the end, I had no choice but to cancel my girlfriend 's membership (Otherwise, I cannot use gym but also have to pay $25 monthly until 2024, why?? , paying a cancellation fee of $58. However, upon researching online after the fact, I discovered that Planet Fitness actually offers the ability to freeze or pause memberships under certain circumstances (for up to 12 months a fact that the general manager DIDN 'T bring up this possible solution during our conversation. Instead, his sole suggestion was to cancel the existing membership.Essentially, this is the story of how I felt disrespected and unsupported by the general manager. As a customer, when faced with issues, all I expect is assistance and viable solutions. Even if a satisfactory resolution cannot be achieved, feeling supported by the team would have made a significant difference. By ruining this relationship, Planet Fitness stands to LOSE not only my business but also potential referrals from my friends. Customer Comes First should be the foremost philosophy of a successful company, but unfortunately, I did not experience it here.To conclude, I do not mean to insult Planet Fitness, but I strongly believe that the general manager assistant, Tony, needs to undergo proper training on how to work with customers professionally.