Bj's Brewhouse - Temecula

The food was decent but overall I felt like I was forgotten about or ignored throughout the entire experience. I said my hellos to the hostesses and asked if it was open seating or do I wait for a server. The only response I got was that the bar had open seating, not even a hello or them asking me if I would like a table. So I go up to the bar and I’m greeted by the bartender which was nice until it came time when I got my meal and my drink. The food was okay, not hot and the presentation was messy, but tasted alright nonetheless though there was certainly no chipotle. Tasted like salmon with black pepper more than actual chipotle. As for the drink, it was terrible. I only took three sips to know that my drink was messed up (I’m surprised that they messed up an Arnold Palmer tbh) I was waiting for my bartender to check up on me but he never bothered to. It was only until the female bartender asked if I was okay and I told her that my drink was extremely bitter. She had a puzzled look on her face noting that my drink didn’t look right and offered to remake it for me. I declined but of course she made another one which tasted great! Though I was already annoyed at that point and kindly asked if they could just strike it from the tab but I’ll still pay for the salmon. When I asked for the tab, the female bartender had to grab the guy bartender to get it. All he did was print out the receipt, hand it to me, and walked away again. Not even waiting if I was going to pay by card so i had to wait another 5 minutes for him to show up again. He seemed more interested in talking with certain patrons and cleaning than checking up on any of his other patrons. I won’t be coming back and I’d recommend looking elsewhere if you wanted good service.

I ordered a kids pizza for my son about 2 weeks ago and it was horrible. My son wasn’t eating his pizza at all, I took a bite and realized why. The pizza was disgusting. The bread tasted like old bread and half of the pizza had nothing on it as shown in my picture provided. I usually love BJ’s pizza, so it may just be this Temecula location that isn’t good. If you’re in the IE I recommend the BJ’s Menifee location rather than this one.

When I have eaten here in the past I never felt like I felt today and I always come with my service dogs but today I was approached by the manager asking about my service dogs and we've eaten at this particular restaurant for a number of years. Usually I get my items to go and they made me feel very unwelcome because they never brought the requested bowls of water for my service dogs to have a drink of water at the very least. While the waitress was very nice to me I left her a 22% tip, when I asked for items to go she brought me items all dished up as though they were ready to be served at the table and said we can't let you have any of the items to go. I can bring you a container and I was forced to put my own food into the container. And the salad into its container. Overall I felt ill at ease I didn't feel very welcomed in this restaurant today. I feel that when I requested even with his considerable tip items for even my service dogs to partake in a little bit of water while I eat that was never given. These dogs help me do so much for myself and the veterans community these people should be honored to have them in their presence. I'm not making this up. Anyway the other item that I was presented with was I was given five different spoons actually, three of the five spoons were filthy you could see residue on the spoons. I don't like eating out much because of experiences like this but I hurried to get out because I was feeling very uncomfortable with the treatment.

I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same item often as I have a gluten allergy (celiac), and this past time they prepared it wrong so I wasn’t able to eat lunch that day and the entree was about $20… I called them once I saw it was prepared wrong and the girl on the phone was super rude and short with me, I explained to her what was different and she tried to tell me they always prepare them like that. I told her it has never been prepared this way before on the gluten friendly menu as far as I know, and I’ve ordered it MANY times. She said “sooo you want a refund or..?” and I ain’t no Karen but it was in a SUPER rude tone. I said yes and she said okay, said nothing for a minute or two, then just put me on hold for 5 minutes with imagine dragons in the background, I was MAD. When somebody eventually picked up the phone, it was different woman than before I’m assuming, she pulled up my order and said yes it was prepared as the wrong sandwich and she’d process a refund for me for that part of my order. It’s been a week and I still see nothing on my bank statement. I’m a loyal customer and I spend so much money here and it’s sad they didn’t care about my severe allergy, and because this one bad experience has ruined it for me. I won’t be ordering from this location again.

Must say we were seated very quickly and our waitress was polite. Food was good. Wait time for the food was long. Service was poor. Drinks took awhile. Asked for straws then had to wait again. Food arrived. No utensils or napkins. Had to ask. No one ever came by to ask if we needed refills.