Zizzi - Telford and Wrekin

Fabulous food, served quickly. Highly recommend the Lasagne and pizzas. Fast and friendly service. Really nice restaurant layout.

Once again, everything was perfect. We were looked after by a young lady named Georgia, who was excellent. She was attentive and professional, but also made us feel very welcome. The food, once again, was outstanding. Since Chloe took over as the manager of this restaurant, everything has improved significantly. The staff now seem to genuinely enjoy their jobs and are attentive, accommodating, and friendly. The refurbishment was definitely needed and is very nice. If you haven't visited this restaurant in a while, definitely give it a try – you won't be disappointed.

Visited on Saturday, table was booked for 6,30. We arrived slightly early and shown to our table. We were informed that we had to order online using the qr code, which we attempted but it wasn't working so we managed to get one of the servers to put the order through. Drinks came quickly. We had originally ordered garlic bread to come with our mains but when the server put it through it came as a starter which took an hour to arrive. We could see other tables that arrived at a similar time to us also still waiting for food. From what we could see, the servers were flat out but there were only 3 staff in the kitchen and they just couldn't keep up with demand which wasnt helped by completing takeaway orders as well. It took 1 hrs 45 min from ordering to receiving our mains, the food itself was OK but just took too long to arrive, we only chose Zizzi as we had a voucher to use but we certainly won't be rushing back.

I made a reservation online for a family meal on New Year's Eve at this restaurant and it was a big mistake. When we arrived, we were informed that the heating was not working and no temporary heaters were available. Despite this warning, we decided to stay. The staff member who served us was polite and our drinks arrived promptly. We ordered a mixed platter to share as a starter, but it took a long time to arrive. We could see the chaotic atmosphere in the open kitchen with no communication between the staff and multiple meals sitting cold, waiting to be served. The restaurant was not busy, so there was no excuse for the delays. After waiting over 30 minutes, our starter finally arrived, but it was served cold. We sent it back immediately. The manager was overheard saying they didn't care at that point. Due to the poor food, service, and environment, we decided to cancel our meal and leave. It was an absolutely terrible experience. We ended up going to Pizza Hut next door where they were more than accommodating and even had working heating.

Awful awful awful. Restaurant FREEZING Service SHOCKING Food Overpriced and some pizza bases tasted stale. Couldn’t be bothered to send back as service was so bad. Had to insist on changing tables even though half empty as we were sat by the door in a restaurant with no heating! Had to ask to order drinks and food. Had to wait for some items of food we could see were ready. Not asked about food. Then a team tip added to bill!!! The cheek of it!! You are lucky we paid at all!!!