Kokio Chicken - Tavener

First off, I wanna mention that I don’t take the time to write these reviews but I want to highlight how low the service sank to spare anyone considering this place. We ended up giving up waiting for our food to come out since we were situated for over 30 minutes with a bare bones interior with little to no check ups from the cashier (who was helpless). Not worth our time, not worth yours either.

Food is made fresh and as well healthy. Good intentions by

I entered this place to see an acute finagle lookin ah guy. It took 10 light years to get the food just for it to taste like the chicken itself cooked it. Don’t buy.

I came in for my first time to the place to try their food. The menu and pictures online make the food look good. I ordered 10 pcs, waffle fries, a combo wings plate, and a rice cake. All to go. I was told my order was large, so it would take some minutes for approximately 35 minutes. I thought it was fair time to give my order. However, I waited over 1 hour and a half. As I was waiting, the guest that came in after me got their food. They ordered multiple stuff, and it was coming out in a decent time. However, I kept being told my food was almost done, a few more mins, and coming out now....as I still waited. I wasn 't the only one. Another person was waiting on their food and got irritated and asked about his food too. Again, we both waited (not sure how long he has been waiting, but he had an order before me). I was ready to leave and probably would have if I didn 't spend as much money I did for the food. Some of the food was done, but not all. as the staff had to go back and forth trying to figure out what was supposed to go into what. Luckily, the guy before got his food. As I still waited for almost 2 hours. I asked for a refund after still not having my food ready. When I was told a refund couldn 't be given because the food was done. I was told by staff that they were updating me. However, I was only being told a few more mins, it 's coming, etc. I told them they had people come in after me get food, and I was told they ordered online. However, I watched them order from the menu asking questions about food. They even addressed me telling me, Im sorry I feel bad for you, especially because we came after you. All I heard was excuses and no reasonable answer as to why my food took almost 2 hrs . I was offered a discount if I came back and had a better experience. I was told that it normally doesn 't take as long as it did. I was finally given my food and left. At this point, I don 't even want to eat the food. I will not be coming back. Take my experience as a cautionary tale not to go at all or prepare that if you order to go, you will have an extremely long wait.Update: I got home and realized the food is cold. The food was not even hot enough to say warm for the short ride home. The food is fine, not bad, not amazing. It 's not worth the wait, that 's for sure.

Great customer service, very attentive staff and food was great!