Btw's Crafted Concoctions - Tavares

Party of 12, so you can imagine the money they were getting from us at the prices they charge for drinks. My friend just had back surgery a week prior and wanted to get out of the house so we brought him here to get some drinks. Everything was fine until the waiter told my buddy he had to be seated at the table. We explained to him about the surgery and the brace he was wearing so it was uncomfortable to sit. Well the waiter didn't want to hear it and told us that he could either sit or we could leave. So we left . The waiters are very rude that work there and the manager was a total jerk. I was told by many other people that frequent downtown Tavares that they had a horrible experience with the staff that work there and that night I found out for myself. I really hope the owner can see this and does something about it.

Rude and horrible management. Loyal customers for years and treated so poorly. Not an establishment that deserves our money.

Pricey but tastey drinks. However…..service is ridiculously rude. Poorly managed.

Stopped by for the Miracle pop up and the bartender was rude and crass. If a bar is going to participate in a Christmas pop up, it should be cheery snd fun. This was the exact opposite. It's beautifully decorated and the drinks that he made were actually good, but that's where it ends. Left after 1 drink. Had the energy from the staff matched the decor, I definitely would have stayed for more than 1 drink. I've already contacted the promoter of the Miracle pop ups to let them know.

If you are into Christmas and coffee and cocktails, you MUST visit crafted concoctions. I have never seen as much Christmas decor in one small space. It was all so tastefully decorated and you could literally spend all evening just studying the decor. We only stopped for coffee after having dinner downtown so I can’t speak of the many cocktails that they serve. I did, however, get to see some of them come out and they look incredible. We ordered a lavender and white chocolate mocha and a cinnamon cookie butter latte. They were both good and worth the price we paid but they did leave a bitter after taste which is always a sign of a lesser quality bean. But the atmosphere alone is worthy of a visit. Next time we will try a cocktail.Update: The reply to my honest and fair review stated that bitterness is a characteristic of a good espresso and there was innuendo that I have no taste for proper coffee. “Too bitter for your palette”. I’m sorry but I owned a food truck that served coffee products and was in collaboration with many local high end coffee shops that had renowned beans. I happen to know a thing or two about good quality coffee. It is unwise to treat your customers as amateurs as we are the ones that keep your business afloat. It is our unsophisticated palates that keep you paid. Unfortunately because of the rude response I will not be returning. Bad business is everywhere. I guess this establishment is no different.