The Stonegallows Inn, Hungry Horse

Visited on November 26, 2023. The restaurant was very busy, and we were happy to wait for our food; however, after an hour, it arrived lukewarm. I spoke with the duty manager, but he refused to ask the kitchen staff to recook it, saying they were too busy. While I understand it was a hectic time, that's no excuse for serving cold food. Additionally, one of the waitstaff, Cara, was quite rude. I didn’t catch the duty manager's name, but we were there from 3:15 PM, which might help identify him. There's simply no excuse for food not being served hot, regardless of how busy it is. We frequently dine at Stonegallows and other Green King locations, and we've never encountered rudeness when needing to voice a concern. No one should have to deal with issues like this when going out to enjoy a meal with friends and family.

I went for breakfast this morning. The pub was open, but when we arrived, the bartender informed us that the chef was upstairs and would be down shortly. They also had no milk for hot drinks, and there was poor communication as customers were arriving without being informed of these issues until they tried to place their orders. While we were there, four other couples ended up leaving. They probably should have closed for breakfast and prepared for lunch instead—if the chef actually shows up. Food rating: 1.

Unbelievable and shocking service.i had pre booked table for food in morning,when we arrived we was pointed to our table the girl stayed behind the bar,when I went to order food she then tells me I can't order food because they are waiting for the chef to come back,also couldn't order hot drinks because there was no milk,we waited 30 minutes to order food and still no chef,the girl behind bar was rude and no apology she just didn't seem bothered that myself and 6 other people was waiting to order food but we couldn't because of no chef,in the we and 6 people waiting to order food walked out,absolutely shocking service and rude staff,won't be returning

4 of us Went in Sunday morning for a breakfast, had to wait 49 minutes for order to be served, bacon was cooked on a charcoal grill terrible Parking: Good parking Price per person: £1–10 Food: 2 Service: 1 Atmosphere: 3

Dietary Restrictions: They had a gluten-free menu available, and they also provided a tablet with allergy information. Parking: There's a large parking lot. Kid-Friendliness: They offer activity sheets and crayons for kids. Wheelchair Accessibility: The restroom is accessible, and the wide entrances make it easy to navigate.