Costa Taunton Drive Thru

This morning went to Costa to get a drink asked what was the Christmas coffees were and the person on drive thru rudely said latte or chocolate as we drove around to the window she was so snotty towards myself and my partner and basically threw out food and drinks at us customer service was absolutely shocking. And her attitude was disgusting.

Usually Costa is amazing when we stop at a services but this experience today was just awful, my panini was overcooked and had been stuffed in the takeaway box with no care and fell apart on opening, the hot chocolate was terrible, one of the worst I have had, tasted like the milk was off and my partners cappuccino had a funny taste too. Very disappointed, would have complained on site but was in a rush.

This is my local Costa and I love it! Yes, they are short staffed and this sometimes means the place is a little messy, BUT the staff are always super friendly and polite and the coffee is the best. Just today we've been served by Ella, who was above and beyond helpful. Well done guys.

As usual, the coffee is always as good as you expect, and that’s fine, but this outlet is a mess. The staff are friendly but seem oblivious to the chaos across the seating inside: tables overflowing with discarded cups and wrappers, the carpet ingrained with food and the rubbish collection trolly abandoned in front of the counter for sugar and utensils. It doesn’t make for a pleasant visit.

Lovely venue and staff have always been really friendly. Great coffee and location is nice of making a pit stop. Sadly this shouldn’t be advertised at a drive thru as it’s hardly open. I’ve lost count of the amount of times that I have driven past between 8-10am and get greeted by the lovely cone or chair. Of this does happen, then star bucks is opposite. They have staffing problems I guess.