The Sailmaker - Hyatt Regency - Sydney

We were a group of 6 who booked this restaurant weeks before for a special event. On the morning of the booking I called to make sure everything was as planned and requested for the booking wanting the evening to go smoothly. I was told that my request would be met and all was fine. On arrival we went upstairs to the rooftop bar as we were early,waited over 30 minutes for our drinks,they didn’t arrive. Arrived at the restaurant and taken to a table that was right in the middle of the floor next to the service area. My request was simple quiet table near the window not stuck out in the centre of the meal service area. This table was later removed) This was rectified by the manager after a discussion with staff. Embarrassing in front of my guests. We did have a delightful waitress Yuri who did her best to make our evening enjoyable. The food was not really to the standard expected as a lot of the seafood run out and was not replaced and the hot food really poor choice. Not at all what you would expect from a Hyatt.

Food was really great. Awesome service. It was value for money. Seafood was fresh. Ambiance was good. In general, I would highly recommend dining with my friends next time.

The waiter that served our table was professional. We had an amazing night at your hotel. Thanks

Since my last visit the service has improved 100%!! The seafood is delicious especially the fish which is amazingly tasty and moist. My friend I were pleasantly surprised. I'll be back for sure!

Ate here on Jan 4, 2019 and it was excellent so took friends on Jan 18, 2019 and what a dismal change. We caught the train from Newcastle just to meet our friends here for dinner as we'd raved over it from the 4th and were very disappointed on the 18th. On the hot buffet only half the food this time, not as much seafood and the dessert table wasn't as good. Not enough staff either. Notified staff that we were very disappointed.