Klay Oven - Swansea

Deeply disappointed with the quality and consistency of the curry now on a few occasions. I even phoned to let them know but the manager wasn't having any of it. Won't be using them again unfortunately. It's a shame it used to be the best around. Adelinas is now by far the best around. Our curry Very very runny massala sauce so runny a dipped chip eouldnt hold the sauce Under cooked hard chips Chicken of poor quality left bitty grit like feeling in your mouth. Manager said I was the only person out of 100 massala meals ordered that has phoned to complain. I dont normally complain but on this occasion I felt strongly enough to do so.

We were overcharged £10. The onion bahjees were not cooked and we had the wrong curry. We had a takeaway so it ruined our meal. Won't be going back.

Had a delivery, took almost 1.5hrs to arrive. Food was tasteless and watery, no flavour at all. Had a not great one from them last time but wanted to try them again incase it was a one off but unfortunately that was not the case. Won’t be ordering from them again, very disappointed considering how much it costs too!

I'd give a zero rating if i could. Had a table booked for 7pm for the family. Arrived at 6.55 and no tables were available. OK fair enough. We were seated in the small seating area to wait for a table to come free, why one hadn't been reserved I have no idea? There were a large number of people wanting to collect take away orders. One man said he had waited 1.5hours. Another 2 hours, should have realised then that this was not going to end well. We continued to sit and wait.....and wait...whilst the staff brought out numerous take away orders. Not once were we acknowledged or did anyone apologise for the wait. We weren't even offered a drink which I would have thought would have been an obvious thing to do if there had any pride at all in their customer service. 45mins went by and still nothing. I was genuinely speechless, and we were all really hungry by then. I wish I'd read the reviews before we had booked, it's gone downhill significantly since we went there in the summer. We left in the end, no-one cared or apologised. For anyone interested we managed to get a fabulous meal with super attentive service at Mumtaz in mumbles. What a difference in standards. Never again Killay Spice.

Had a takeaway last Saturday, was given the wrong dish, peshwari naan was not as nice as normal, have contacted them via email, however, no reply. Different front of house person from normal. Maybe this was the reason our meal was not to normal standard. Gutted to be honest as we have been enjoying our food, won’t be ordering again