Creams Cafe - Surrey Heath

Visited to celebrate twin daughters ' birthday. Their choice. On arrival there were plenty of empty tables. We were asked if we had used some sort of online ordering system before, which we hadn 't, before being sent off to pick any booth. We were told that there were supply issues and only the ice cream on display was available, The gelato bar was as empty as the restaurant. On arrival at table 5 we had a plastic card holder with a QR code for table 4 on it. No instructions. Turns out you have to download and register onto a QR reader app. to then access the menu where most items were unavailable even if they were in the ice cream booth. Having eventually ordered we were then told ordered ice cream was no longer available hardly surprising given the length of time needed to order and the dearth of options. Only the kids ate, tucking into their 5th and 6th preferences as they were available . Service was slow, despite staff not having to take any orders. Absolutely dire. Inefficient; impersonal and utterly devoid of any restaurant atmosphere. Never again.

The food was very cold and stale. Milkshake came 15 minutes after the food. Very underwhelmed, will not be returning! The workers are unenthusiastic and seem bored

We wanted to sit in a booth even though there were 7 booths free! Quite rude, cold restraint hot drinks not working not a friendly experience and was freezing in the restaurant, took ages to get our order even though only 3 tables were occupied!

When placing an order the manager kept questioning why we wanted what we wanted and trying to make us have the easiest option. Rude and not accommodating.

We ordered and because of an issue with their printer, 1 of the orders did not appear. They couldn't do a refund as it wasn't paid for by an online banking account and it also took 40 minutes to serve a coffee and sorbet.