Swiss Chalet - Sudbury

Swiss Chalet, being a chain, is guaranteed to be more or less the same no matter where you're at.

We (2 couples) came in for supper while travelling home from a trip to the USA on Dec 27 .

Other recent reviews seem to mirror our last visit....slow service, cold room, fries that had been cooked the day before. Very disappointed. Makes it hard to want to return.

My wife an I stopped here as it was one of the restaurants we really enjoyed, we found out it was under new management which is not a bad thing sometimes however we noticed the following . our server an another we're run off there feet serving customers cleaning tables an bringing dinners to the guests, while a young teenager obviously the managers daughter as the manager kept prompting her to greet guests etc to no avail . it was obvious it was her daughter as she would have been fired by someone else , hair was unkempt as if just out of the shower, never interacted with customers nor helped clean tables or deliver food , nor did the female manager who was wearing flip flops in the restaurant "you could hear her coming" not once did they help the servers , ask us how wa dinner etc , just wandered around an did basically nothing . I felt very sorry for the servers an when asked by mine how dinner was didn't have the heart to tell her the chicken was way overdone and cold and the sauce was stone cold but when your hungry you eat ! i didn't want to burden her with this i was just dumbfounded that this situation could happen at this swiss chalet where we have enjoyed many meals . Very disappointed won't return !!!

We ate here are we were staying at the Homewood Suites over the road. We were seated quickly and received our drinks. However, our meals took ages to be served which is unusual for Swiss as they are normally pretty quick.The chicken was quite tough, again unusual and the fries were powdery. It took quite a while to get the servers attention to get drink refills. The people at the next table actually complained about the chicken being tough, but we didn't, maybe we should have.It was probably the worst Swiss Chalet experience we have had.