Buffalo Wild Wings - Sturgis

So I took my 10yr old son to the Sturgis, MI location for dinner for his birthday last night. The whole experience just started off feeling very rushed. As soon as we were seated, with literally 5 seconds of having a menu in front of us, we were asked what we wanted to order and when I asked for a little more time it seemed like it was the end of the world and then as soon as our food came out the bill immediately followed it was only 4pm so it wasn’t real bad dinner rush hour at that point. Anyway, my son ordered wings and onion rings which he loved, and I ordered the new mushroom swiss burger they have. I cut it in half and took a couple bites and after one of the bites I bit down on something really small but really hard. I pulled it out of my mouth and it was a piece of glass! I wish I would’ve taken a picture but I was horrified! The server was walking by as I was taking it out of my mouth and asked how we were doing and I showed her the piece and she took it from me and I’m assuming took it to her manager. She asked if I wanted them to make me a new burger but at that point I wanted no part in eating anything from there. She came back with an updated bill with my meal taken off but not one time did the manager come to me to apologize or anything which I feel was very poor customer service and unprofessional. I did tip the waitress good because it wasn’t her fault but I definitely will not be going back.

The worst bartender experience ever! THIS PERISN WAS SO RUDE SHES LUCKY SHE WASNT DRAGGED!

Food is what you'd expect from bdubs but the service is awful. You're gonna wait an hour for food.

It was mid Saturday afternoon and no games on so it was not very busy but the wings and burgers were great once again and meet the standard I've come to be used to from this chain.

Figured I'd add a review here so Corporate may possibly see it. Ordered burger/fries and Mac and cheese through Doordash. There's no option to request condiments or cutlery so we have to rely on the restaurant to put it in the bag. Ketchup and fries are a pretty common combo. I'd even pay for it if it was an option. But, maybe that's the new way of things. Pay more than menu price, get less. After all, it's a lot easier to short us than the person at the table. Thanks mediocre sub par corporate chain restaurants and your barely capable staff.