Pizza Hut - Stuarts Draft

Placed an online order. Got home to find neither pizza was cut properly, the edges made it look like they were cut all the way through, but they weren't. Cutting the pizza is probably the most basic part of making it, as a former employee myself. And the employee I dealt with? She clearly had no clue.

Placed an order around 6 pm. App said it’d be ready in 15, waited 25 before picking up. When I walked in, there were about 5 people waiting on their order. Neither employee working there even acknowledged I was there until she asked if there was anyone there by my name and I said it was me. She handed me my (wrong) order which I unfortunately didn’t notice until I made it home. My husband went back to get the correct order and learned we’d been given someone else’s and had to wait while they made theirs first. He waited for over an hour. An HOUR. This place needs to get it together and the manager needs to train his employees better or something because whatever they’re doing now isn’t working.

Whoever the manager is should be here on a Friday night when it 's busy. The guy working behind the counter isn 't speaking to people. He 's giving away orders to the wrong people. One gentleman and his son had it happen to them and waited over an hour for a pepperoni pizza and some bread sticks. I ordered online. The app said it was ready. I 've been here for over 20 minutes and still haven 't gotten my pizza. The guy behind the counter hasn 't said a word but seems very disgruntled with everyone. I 'm standing beside another man picking up an order for someone who has been here for 30+ minutes. I watched another man come in for a pizza, just a pizza. The guy behind the counter said, Must have given it to someone else. He grabbed a pizza with wings and said just take this one. The customer tried to pay, but the worker said, no. He told the man to just take it since his order wasn 't in the system.I thought the new management had improved this place. The pizza is better than it was a year ago, but the service is absolutely terrible. Whoever the manager is should watch the cameras to see what 's going on because he is losing money tonight.Update: After waiting 30 minutes, I finally got my pizza. This was after the 20 minutes when the app said it was ready, so almost an hour.

Everytime I order from this Pizza Hut, my order is NEVER ready and I have to wait no less than 30 minutes even though I pre-order online with a specific pickup time.

Placed an order online (several hours ahead), scheduled for 11:15am delivery. Driver arrived at 11:33am and part of the order was missing. Driver had to go back and return again with missing items.