Ask Italian Stevenage Leisure Park

The staff at the restaurant were incredibly friendly and helpful. Unfortunately, the table we were seated at had a design flaw causing a drink to slide off due to the uneven surface. Although this resulted in some wet pants, the staff promptly replaced the drink at no extra cost. The food was served hot, but lacked flavor and the menu selection was limited. However, there is a new menu on the way so improvements may be on the horizon.

Staff very polite and attentive. Food was great and very fast service. Overall great, thank you.

The staff are very friendly and helpful. The design of the table we sat at was faulty and a drink slid off of the table because the table top is at an angle. Although this caused some wet trouser legs, the staff were quick to help us and replaced the drink free of charge. The food was served hot, but wasn’t full of flavour, and the choice is limited. However the new menu is coming, so it could all change... 🤞🏼

Think they forgot our order. Had to wait nearly an hour for the food!!! Was very nice when it finally arrived

Everything was going well, our waitress was lovely and the cocktails were nice. When our food came it was brought over by a different member of staff. We noticed it was the wrong food, we ordered shrimp starter to come with the mains but she had brought over mozzarella sticks (they might have been called mozzarella fingers or something like that). When I mentioned this to her the lady shouted ‘mozzarella sticks’ at me three times as I tried to hand them back. I was a bit shocked and it caused a bit of a scene as other guests started to look over. She then came back with the shrimp and at this point we noticed we had been given regular fries instead sweet potato that ordered so I told her this, she then did and overegragerated puff of her cheeks, rolled her eyes and walked away, no apology at all. My partner and I just looked at each other is shock! I have had bad service before but this was crazy, almost unbelievable. I called our waitress over and explained, at this point I was a combination of shocked, angry and embarrassed. I explained we would like to leave, we had lost our appetite and also felt conscious that other guests were looking over to see what was going on which made us uncomfortable. The manger then came over and offered us the whole meal for free and promised to deal with the rude waitres. But we declined as we just wanted to leave. Easily my worst ever restaurant experience!