Dunkin' - Sterling Heights

Excellent service by Dave! Visited after 10pm and Dave was so friendly and served us so quickly at the drive through. Brilliant!

The guy at the window taking orders was taking them at the speaker and then having to retake everyone's orders at the window, causing a massive back up. After re ordering, they still gave us the wrong order. I couldn't understand most of what he was saying and if he would have just slowed down a bit, it would have probably made things a lot smoother.

Order is wrong most days I've gone there. Today went there and drive thru speaker was broken and looks like it didn't work and was going to fall over being held down with 1 or 2 bolts. The place in general looks run down. Ordered 2 coffees both made the same except one no sweetener. No labels were on the coffees and I asked the worker which had the sugar and she didn't know..even though she made it. I'm a diabetic and pregnant and just have to hope for the best I guess. Big health risk to the public not taking a few seconds to print and stick on the labels. They weren't busy either, I was the only one there.

When going through the drive thru, I was surprised it was drastically slower than the Tim Horton 's drive thru during the week. I had to say, I need napkins 6x because the person couldn 't understand me. When I was at the window, I asked again for napkins and I was handed 4 napkins for a dozen donuts. I was irritated and left with the cheap, poor quality 4 napkins to bring to my client with 12 donuts.

The place is clean the workers are very nice. Plus, this location always has the donuts that we want, while other locations are often out of the popular donuts.