Schlotzsky's - Stephenville

Staff didn't seem to know what was going on in there. My wife ordered a turkey and it came with avocado on it. The lady literally scraped it of at the table right in front of us instead of make a new sandwich. Mine got Avocado on it from the mess. I had the original and it was cold.

I came into this store to eat about 2 weeks ago, I had stopped coming here because it was horrible all the way around. But thinking I would give it another go I went back. Whoever the girl is that's training to be the new manager there greeted me at the door with a smile and even opened it for me to walk in. She checked on me several times like a restaurant server would and noticing I was having trouble with my left arm, offered to carry my to go food for me to my car!! The food was fresh and great as well. I have to say what a turn around this place has made. I'll be back for sure! Great customer service!

Stopped at the Stephenville 's Schlotzsky 's on Jan 11th for lunch. Ordered the #3, turkey and avocado meal. The fresh baked bun was actually crunchy and possibly had a beard. Also really wondered if the green on the slimy turkey was actually avocado. Thankfully McDonalds was just around the curve on Washington. This is the first Schlotzksy franchise I have found in Texas that is not worth a second visit.

I ordered 2 turkey bacon clubs and a French onion sandwich as well. I realized when I got home that they forgot the lettuce on my turkey bacon clubs… which is obviously a key part of the sandwich. I called to let them know hoping that they’d offer a solution like having me come back and giving me a cup of lettuce, I didn’t even want them to remake the sandwich I just wanted some type of solution. Instead I was told “well there’s nothing I can do from here”… idk when that became the response you should give to customers, typically in a customer service environment you give some sort of solution to the issue.

Great place for something different. Good food and freshly made.