The West Arm Lodge And - St.-Charles

Awesome place to get away! New owners Tammi and Dave are the nicest people and went above and beyond to make sure our stay went great. Stopped by almost every day to see if we needed anything and even hung out with us one night with their son Matt, who is an amazing chef that provides portions that took me 3 days to eat lol. They are working on fixing up the things that the previous owners let go and considering it's only been 2 years plus stupid covid they are doing a great job. Will be back next year for sure. Best vacation ever!!

Cancelled our RV spot over 4 weeks ahead of time and they refused to give a refund. I explained we had an unfortunate health issue they simply replied “we can not alter our refund policy”. They wouldn’t even meet me halfway.. After speaking with them again they contradicted themselves saying they can’t refund me because they can’t guarantee the spot will be booked (on a long weekend but said in a previous email they had several calls wanting to book?? I believe it’s new owners and I’m not the only one who is disappointed unfortunate, we’ve been staying there for almost a decade. Won’t return

A few days of relaxation was what we searched for, and that's what we got! I loved swimming in the lake. The food was excellent, with very generous portions. I love a good home cooked meal and Chef Matt did not disappoint. Thanks Dave and Tammi for a nice break. Rooms: 4 Service: 5 Location: 5

We recently spent a week at West Arm Lodge. We were so pleased to discover this lodge about ten years ago and always loved it, staying every summer, so we were disappointed that the owners Frank and Cathy had decided to sell it. They were always so welcoming, and always busy keeping things running smoothly. But we decided to go back, hoping the new owners would keep it to the high standards we had come to expect. Unfortunately, it was not to be. Our cabin was dirty, smelly and ill equipped. Not welcoming at all. The bed in one room had been replaced by a huge old king-sized bed, supported by cement blocks. It was so high that it was difficult to get in and out of it. The beds in the second bedroom were sporting bare mattresses! Not very homey. A sign indicated our garbage would be picked up daily. Not done. Another sign told us to disinfect all the handles and doorknobs in the cabin, something that surely should have been done for us before our arrival. And no disinfectant was provided. Our rental boat was another disappointment. The covering on the seats had worn away, so the sponge cushioning was exposed, and it was soaking wet. The owner did not seem to have any interest in, or knowledge of, the boats. Although the new owners seem like nice people, although we hardly saw them, they are much more interested in selling $30 take-out pizzas on a Friday than they are in people spending $2500 to stay for a week. They don’t seem to know what people are looking for in a fishing lodge and perhaps should have invested in a restaurant for their son, rather than a lodge, as the restaurant is their prime interest. The whole place just had a sad, run-down, deserted feeling. We will not be back.

Yummy food! Good service and accessible by boat Service: 5 Location: 5