Mcdonald's - Stark County

I used to love the employees here not sure what happened but the employees here are absolutely ridiculously rude now, my daughter and her friend go there all the time and every time they go their experience is awful they are treated badly and they act ignorant yelling in the restaurant, talking badly and loudly about the customer in front of the customer this is absolutely unacceptable if they don’t like their job it’s time for a new one! I myself used to go there all the time and now I never go anymore! It needs cleaned up there.

I had the worst McChicken I've ever had in my entire life. It was like eating a frisbee. 4/5/24 ar 10:05 pm There's a guy who does nights in the drive thru on 17th and Raff who is absolutely rude and unwilling to put any effort into customer service at all. I placed an order on the app that was missing the deal I chose. The deal was get a free Big Mac when you spend at least $2.00. I ordered medium fries that were $3.69, but my free Big Mac was missing from the order. When I told him he said there was nothing he could do about it so I asked him to cancel the order so I could reorder and add the deal. He then claimed he couldn't cancel the order either. I pulled away and placed the order again. Now the screen only showed the Big Mac. When I asked about the missing fries he said I already paid and I explained that the purpose of buying the fries was the free sandwich. He finally said he could give us the Big Mac and we thanked him for making it right (so we thought). He mislead us by acting like he wasn't charging us for the sandwich, and let us leave before charging $5.69. He didn't even pretend to care or try to help to fix our order; just took it upon himself to let us leave and then charge it on my card without authorization, which I'm not sure how he did since I unlinked my card from the order. I submitted feedback on the app and was told that the owner of that location was advised and asked to follow up with me. I hope they decide to make this right. Employees' have no respect for good customer service and it seems like it comes from the top down. This used to be a decent location, but it's been going downhill since the frisbee McChicken. Service is extremely slow, food isn't consistent, and now the bad attitude. I wish it wasn't the location between work and home because my son likes McDonald's and it's the most convenient location after work.