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Contribuiți la feedbackWe took 2 grandchildren to lunch. The order was taken fairly quickly but the meal took a very long time to arrive. We waited for about 15 minutes for the table to be cleared after the main course, so we could order dessert. We gave up in the end and got the bill. It was impossible to attract their attention. I had to physically go up to the waitresses who were bunched together behind the bar after spending a great deal of time ignoring the other 3 tables. One woman loudly pleaded for her order to be taken. She also had waited an unreasonable length of time.
My husband and I had a date night in the middle of the week. We thoroughly enjoyed our delicious dinner, the friendly staff, and the nice environment. Thank you all, we will definitely come back.
Bury St Edmunds is bustling. Couldn't get a table anywhere. Got one at Carluccios. Now I saw why. I used to love this restaurant back in the day. But since the takeover it's got worse and worse. Tonight was a combination of the most lacklustre of services and average food. The menu has been reduced dramatically but even then, one of the starters wasn't available. My wife asked for her favourite the Penne Giardiniere but the spinach balls weren't available. She was offered chicken instead despite it being a vegetarian dish. The waitress/manager never asked if we had any allergies either! Throughout the meal, our empty cans and glasses stood and we're never cleared. We weren't even asked if we wanted more drinks! Considering they need to sell as much as possible, this was crazy. We would have ordered more but apart from asking once as to how our meal was, there was no interest in our table. The Cannoli dessert was squidgy instead of crispy and comped. Worst of all, the manager had accidentally charged us for an entire bottle of Prosecco for £35.00 instead of the single glass £7.50. This was taken off with a brief apology but she did not seem to really care about such a spectacular mistake. It could have easily been overlooked in a bill for 5 people. It was almost a mistake too difficult to make by accident. The decor has been neglected. Most of the light bulbs are dead or hanging out of the sockets. The restaurant was near empty when we left at 21:30pm. The staff were cleaning and tidying up most of the time. In fact, they did this with more intent than checking on the customers. It will be interesting to see what restaurant moves in next.
Went for lunch with my mother, almost empty restaurant but still the front of house person made a show of asking if we’d booked and going off to “see if” they could fit us in, note the restaurant never even half way filled up during our meal. Waiter leaves us to settle and then comes over and asks if we’re ready to order as we’ve not even been given a drinks menu, we ask for that first and then wait ages for drinks which then arrive with our first course. Not ideal but we carried on, starters were ok tho not as good as I’ve had in the past, should mention we regularly go to one of the London branches so very familiar with this restaurants menu and standard. My main course was inedible, had the ravioli with sage butter and it seems like the butter had been melted in the microwave and shown a bit of limp sage, no seasoning, no sage flavour at all and the butter was just nasty and not at all golden as it should be! Didn’t complain at the time as my mother had had a difficult hospital appointment that day and this was supposed to cheer her up so didn’t want to make matters worse for her. Even when I asked for the bill they plonked it on table and left and eventually I had to go up to the till and make them take my payment! Would never eat here again! Would add I did send an online form to head office just after the visit detailing my experience and they have not even bothered to respond so guess I won’t be going to any of their restaurants again!
Had to ask someone to serve us, after we had been waiting 15 minutes. Food very good but service non existent,
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