Tim Hortons - St. Andrew's Parish

Stand for 20min and ask 3 times they are not help to

Whenever i visit this location for coffee or something they never had fresh coffee when you complained about that they just put the cup in microwave for couple of seconds they give the same dim coffee back instead brewing fresh one.

In general , if you have a Tim Horton’s gift card that may not work at their POS and you need to pay with debit or credit cards. I tried to use a gift card today but was not working and after paying with my credit card I asked the associate to check the balance on my gift card and it has a good amount on it. I am bot sure why these cards are not working properly at the time of a purchase.

My husband went there an hour ago to get breakfast he bought 4 blts and 1 have no bacon at all just lettuce and tomato.. so disappointed a very simple order they cannot even make it right better let you staff know how to listen and always double check their work..

Have visited this location for over 15 years with all of my family, it HAD been great. But the quality has gone down in the last few years. Last 2 visits really sucked. The 2nd last time, I ordered drive-thru, only when I get to the window to pay, then the worker tells me I can't pay via Tim Hortons app, Annoying that I couldn't get my reward points, but not a deal breaker. Last time, Jul 21, 2023, I ordered drinks and 2 roast beef and cheddar sandwiches. The lady at the till runs in 3 sandwiches, then tells me this only a couple minutes after I pay for it, and then offers muffins, which are in no way at same value. A sandwich costs over $6, muffins cost like less than half that amount. Still, I didn't think much of it, and I asked her to just get me my 3rd sandwich, as I was ordering for my whole family. After a few minutes, she hands me my order, and tells me at that point in time that they ran out of the longer bun they use for sandwiches, so they made the 3rd one using square bun used for craveables. For those that don't know, the size is literally 1/2 of normal sandwich. At this point, I cannot keep a straight face, and she can see that, so she starts explaining they put same stuff in it. But tose are just words, reality is they still ripped me off by giving half of what I paid for. She also tried to appease me by offering coffee or donuts, both of which I didn't want at all, at that moment. I mean, who wants hot coffee, on a hot day like this? So, I just refused and left. I'm not going back to that location after this. Train your staff better, otherwise, you will lose loyal customers like me. Your staff should have asked me ahead of time whether it would be ok to pull a stunt like this, rather than just making the 3rd sandwich (or rather half of one). She should have also offered me a refund, rather than offering other things.